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I used Wen products for years and this is the first time I am hearing about this. I noticed EVERYTIME I washed my hair it was falling out in SEVERAL strands at a time.

I thought it might have been because my hair is long and brittle. But the more I had washed it and used the conditioner my hair would fall out when I brushed it. It got to the point where I used rubber gloves to wash my hair because I couldn't stand all the loose hair wrapped around my fingers. It was safe to say I had a clogged drain all the time.

I bought Wen products for my nieces I am getting rid of them unless I can return them. What do I do?

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