Tampa, Florida
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Turnaround Time

I started using WEN last year, close to one year. I have spoken to customer service on numerous occasions; each time the person was helpful, patient, & issues resolved with end of call.

Use of the product I have not experienced issues others have reported. I ask if possibility exists that if you are combining NON-WEN (as using conditioner) when using the cleanser. I wouldn't exclude the chances of a chemical alteration when being combined in use simultaneously creating alopecia (hair loss/balding). Sometimes our own bodies defenses will be to blame & medications we consume.

I honestly, don't feel CHAZ Dean would allow his formulation to be damaging. Point of Consideration is the source of products his company is using may arrive sub-par to anyone's knowledge.

This is speculation on my part & just another possible scenario.

Product or Service Mentioned: Wen Conditioner.

Reason of review: Good customer service.

Wen Pros: Hair stays cleaner longer, Avoiding chemicals, Hair texture improved with use, Every product is a plus to use.

Wen Cons: I have no negative remarks or experiences.

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