I started using WEN last year, close to one year. I have spoken to customer service on numerous occasions; each time the person was helpful, patient, & issues resolved with end of call.
Use of the product I have not experienced issues others have reported. I ask if possibility exists that if you are combining NON-WEN (as using conditioner) when using the cleanser. I wouldn't exclude the chances of a chemical alteration when being combined in use simultaneously creating alopecia (hair loss/balding). Sometimes our own bodies defenses will be to blame & medications we consume.
I honestly, don't feel CHAZ Dean would allow his formulation to be damaging. Point of Consideration is the source of products his company is using may arrive sub-par to anyone's knowledge.
This is speculation on my part & just another possible scenario.
Product or Service Mentioned: Wen Conditioner.
Reason of review: Good customer service.
Wen Pros: Hair stays cleaner longer, Avoiding chemicals, Hair texture improved with use, Every product is a plus to use.
Wen Cons: I have no negative remarks or experiences.