State: Georgia City: Atlanta Product: Wen Hair Care Clear all filters (5 of 627 reviews match)
filters
State:
City:
Product:

Wen Hair Care Review

I used Wen Hair care products and I have hair loss . I now wear wigs because I'm embarrassed about my hair loss. Pam
View full review
Review
#752143 Review #752143 is a subjective opinion of poster.
Product
Wen Hair Care
Reason of review
Bad quality

Wen in Atlanta, Georgia - Over Charged and Cheated

I used Wen Hair Care products once and called and said I do not like the product. I was told that my account was cancelled. I then received another box of Wen Hair Care and once again called to figure out why I received another shipment and I was told that my account couldn't be found and all I had to do was send the other shipment back and I would get my money back. I recently received another shipment of Wen. I never asked for more than one box of the product. Money was being taken out of my account without my permission and they refused to give me my money back. Lesson learned and I will never ever use another Wen product again.
View full review
1 comment
Anonymous
#709295

I had a VERY similar experience. After I cancelled the continous monthly shipments, the shipments stopped but I could not get Wen to stop charging my credit card. A *** product and *** customer service.

Review
#441842 Review #441842 is a subjective opinion of poster.
Product
Wen Hair Care
Loss
$150
i ordered a 3 month supply of wen hair care on my debit card and i was charged twice in 1 month and when i called they told me that i had a proactive account on this card also. i do not have a proactive account on this card and my charge was thru wen hair care, not...
View full review
9 comments
punK68
#598768

reececup31 - Hi, I just purchased WEN online but I used a prepaid MasterCard… now I am concerned that when I do put more on my prepaid that they may just help themselves!

I did also learn that WEN can be bought at Bed Bath & Beyond in the "As Seen on TV" section of their store!!! Not happy about that.

Did you find anything posted in the fine print, or online that says they will continue to charge for future orders?

This is not what I signed up for… nor anyone else by the sounds of it. :(

View more comments
Review
#284513 Review #284513 is a subjective opinion of poster.
Product
Wen Hair Care
Loss
$60

Wen hair products

i am totally dissatisfied with wen products ,it causing hair loss. customer service is also not helpfull. please do not use this product .It is totaly scam. I have been charged multiple times credit card,even i cancel the product. it is not showing the expected results. What you see in tv and media is not corresponding with results. I was not informed by customer service that if you cancel the product ,you will be charged again and again. i returned the products ,but i have not receiveved refund ,i was told that it will take atleast 6 weeks. ram...
View full review
1 comment
Anonymous
#429512

:) I like this product. But I ahve been ordering through QVC which allows me to order again when I choose.

Little cheaper too. Not much but every bit helps.

Review
#255786 Review #255786 is a subjective opinion of poster.
Product
Wen Hair Care
Loss
$60

Wen in Atlanta, Georgia - Cust. Ser. won't shut up!

I have been using Wen hair care for some time now - and really like it for my fine, dry hair. BUT, when I called today - the cust. ser. rep. just kept trying to sell me more and more - did I agree to a 90 day shipment after 30 days, did I want their fantastic vitamins with auto shipmentment on that too - it took me ten minutes to tell the lady that I DID NOT want anything other than what I just ordered! Plus, other times I have called and have gotten cust. ser. reps. that had such bad English (heavy accents) that I literally could not understand them. From now on - if the cust. ser. rep. doesn't speak English - I am hanging up and calling again because these folks are all outsourced from the companies - and they are reps for alot of different products so there are many, many of them to answer the phones.
View full review
3 comments
Anonymous
#345524

Hi. I work for Wen Haircare and actually Im part of the customer service.

We wont shut up cause thats our job, you know. We are on the phone to help you and also to make you buy more and more things.

Im not from US and YES, I DONT speak english like you, and its noooot nice if you hung up on someone cause she doenst have your accent. Actually thats really rude.

At least I speak two languages, I can take calls in spanish and also, in english.

So think about it and then, hung up. Thanks for reading!

Anonymous
#303523

I agree with C Norris, ONLY buy WEN from QVC or the Chaz Dean website. GUTHY RENKER IS NOT TO BE TRUSTED!!!! GUTHY RENKER IS THE PROBLEM NOT THE PRODUCT!!!!!!

Anonymous
#301067

If you like the product but don't like the hastle, order the product through QVC home shopping network. Their customer service is top notch and I've never had any problems with them.

View more comments (2)
Review
#234607 Review #234607 is a subjective opinion of poster.
Product
Wen Hair Care

Contact Wen Customer Service

Mailing Address:
100, N Sepulveda Blvd
El Segundo, CA 90245-4331
USA
Phone:
(888) 414-3565
All Wen Contacts