State: Florida City: Tampa Clear all filters (20 of 1767 reviews match)
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I started using Wen thinking it was good for my hair and natural without chemicals. I was not sure why the drain in the shower was filling with hair but after I stopped using Wen I saw less and less. I could not control the hair loss. It was in the shower everywhere...
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GuthyRenkerHelp
GuthyRenkerHelp

Our team is here to help. We take our customers’ experiences with our products very seriously and our Corporate Escalation Team would like to learn more. Please contact the t...

1.0
I didn't like
  • Hair falling our from the root
#819051
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I started using WEN last year, close to one year. I have spoken to customer service on numerous occasions; each time the person was helpful, patient, & issues resolved with end of call. Use of the product I have not experienced issues others have reported. I ask if...
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3.4
I liked
  • Hair texture improved with use
  • Avoiding chemicals
  • Every product is a plus to use
I didn't like
  • I have no negative remarks or experiences
#802579
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Ordered product, wasn't shipped, had to call twice to get resolved, 2nd time asked for supervisor but wasn't connected to one, rep just came back and said she talked to supervisor, said product was shipping and everything was fine. I then got an e mail saying I...
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GuthyRenkerHelp
GuthyRenkerHelp

Hello – Our team is here to help. We recently underwent enhancements to our order processing systems to bring customers a new and improved experience. This may be the reas...

3.7
I liked
  • Product
  • How it makes my hair feel and look
  • Feel of my hair
I didn't like
  • Customer service
#649732
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WEN Travel Kit Review

Wen
#705414
1.0
I ordered the wen travel kit.. I didn't see a big change , so I tried to cancell all other auto shipping and they wouldn't do it. .. The lady changed the rotating for longer and I told her I no longer have the credit card I used. . She said that's fine and they send out the bill and I can pay with check. . They changed that credit card.....
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Positive Experience Review

Wen
#569921
5.0
I love your hair product it makes my hair manageable I try so many products nothing works like wen no joke
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Other Product Review

Wen
#565861
I have used this product for 4 yes and have loved it, but after reading some of the reviews I'M SCARED! THINKING OF STOPPING USE
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Product Ordering Review

Wen
#510529
When i first Contacted Wen I Began w The Starter. Didnt Read Fine Print. That They Would Atto Ship Me. Much To My Shock Payment Out Of Account. Contacted Twice For Return Label. Long story Decided To Keep. I Have Very Fine Shorter Hair. I Do Like The product 6 mo later. But 3wks Ago Same Thing Money Out Contacted Them I Did Get A Return Label. 3 wks Later More Money Out...really !! I Had Canceled 4 wks Ago. Bottom Line Sales Needs To B A Bit...
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I DECIDED TO TRY WEN. MY HAIR IS VERY LONG. IT'S DOWN PASSED MY BUTT. ANY TIME I BUY STUFF ON THE PHONE OR ONLINE I ONLY USE A PREPAID CARD. ANYWAY I ORDERED IT. ABOUT 2 WEEKS WENT BY AN MY ORDER STILL WASN'T SHIPPED YET SO I SPOKE WITH CS REP. SHE EXPLAINED ONE OF THE...
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4.7
#611937
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Wen did absolutely nothing for my hair. Its still dry with split ends. And I got the sweet almond mint, which is for all hair types. I cancelled my membership after the first $30 and then the second $30 a month later. They tried to charge my card again 3 months later...
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Anonymous
Chrissy

I could send you a free sample of the shampoo and conditioner I sell if you're interested? I tried Wen and hated it also! The stuff I sell is awesome! Never had my hair so shi...

#584413
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I ordered Wen products and used but no results. Called to cancel and when I talked to the salesperson for Wen, he said they could send the correct product for my hair for more money $$$$$. Really! Wen is just a big rip off. They have probly screw alot of customers like...
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Anonymous
dee

I also ordered Wen and was unhappy with the product and called for cancellation of more products. I did this within the 30 days you have to try it or get your money back, and ...

#543296
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I purchased two kits and gave one as a gift. kept other one for myself and I do not like the product. called to cancel acct and when I,asked about refund on one kit I was told I would have to return the ENTIRE shipment to qualify for a refund. they try every...
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#467867
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I used three different products of theirs. I was not happy with the first one so they sent me another product and still was not happy, I called three times to cancel. The third time the were suppose to cancel and still shipped out the product, their products are NOT...
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Anonymous
Anonymous

I agree with Nay, cancel your card, and contact the BBB and file a formal complaint!

Anonymous
sweet ms. pat

My name is Patricia P. and i rarely do complain but let me tell you about chaz dean &his product wen. First of all they are scammers I only wanted to try the travel size ...

#455951
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Ive been a customer for a year,after using my charge card they wont stop charging me for product i don't order . I have called and cancelled my account 3 times an they still keep charging me.they say there sorry it wont happen again an then there's another charge.I...
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Anonymous
nickname

call your charge card company and tell them what's going on

#415381
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Been trying to cancel this memebership since Dec of last yeAR, ONE PERSON TELS ME YEAH YOU'RE CANCELLED AND I GET ANOTHER SHIPMENT, I EVEN MOVED 3 STATES AWAY AND DID NOT LET THEM NOW, STILL GOT YET ANOTHER SHIPMENT! CHAZ DEAN YOU SHOULD BE ASHAMED- WOULD YOU TREAT...
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#336176
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