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Update by user Mar 10, 2015

It's come to my attention that there are two very different formulations of Wen - The Chaz Dean Wen sold at ChazDean.com lists it's ingredients on the site.The Guthy-Renker formula sold at Wen.com does not list it's complete ingredient list anywhere on the site.

It is not the same product at all. They are complete frauds, and this is where our product came from. Someone noted the difference in the labels. Chaz Dean's simply says "Wen" and Guthy Renker's says "Wen by Chaz Dean".

I do not know what in the shampoo is causing so many to lose their hair, and if it is only Guthy Renker's product, but I suspect it is. Chaz Dean's 2nd ingredient is aloe vera gel, followed by glycerin. Guthy Renker's product's 2nd ingredient is glycerin followed by cetyl alcohol and cetearyl alcohol.

Here are the complete ingredient lists for each...

Chaz Dean's Wen

Water, Aloe Vera Gel, Glycerin, Chamomile Extract, Cherry Bark Extract, Calendula Extract, Rosemary Extract, Behentrimonium Chloride, Stearamidopropyl Dimethylamine, Cetyl Alcohol, Emulsifying Wax, Panthenol, Trimethylsilylamodimethicone, Hydrolyzed Whole WheatProtein, PEG-60 Almond Glycerides, Menthol, Essential Oils, CitricAcid, Methylchoroisothiazolinone, Methylisothiazolinone,Fragrance

Guthy-Renker's Wen

Water,Glycerin, Cetyl Alcohol, Cetearyl Alcohol, Chamomilla Recutita (Matricaria) Flower Extract

Prunus Serotina (Wild Cherry) Bark Extract, Rosmarinus Officinalis (Rosemary) Leaf Extract, Prunus Amygdalus Dulcis (Sweet Almond) Oil, Aloe Barbadensis Leaf Juice, Hydrolyzed Wheat Protein, Panthenol, Butylene Glycol Behentrimonium Methosulfate, Stearamidopropyl Dimethylamine, Polysorbate 60, PEG-60, Almond Glycerides, Amodimethicone, Citric Acid, Menthol, Methylchloroisothiazolinone, Methylisothiazolinone, Fragrance, Limonene

Original review posted by user Mar 08, 2015

My 10 year old daughter, who lost her hair from Wen Cleansing Conditioner, granted permission to share this photo in hopes of preventing others from using Wen and having the same catastrophic results.Do your research and don't buy this product.

She was given it by her grandmother, who raved about it (really just parroting the infomercial.) so I didn't think to look at reviews before using. Wow, am I sorry about that! There are hundreds of hair loss reports just on pissedconsumer.com, and hundreds more around the web. There is no question her hair loss was from Wen.

First loss was noticed days after first use. Subsequent uses her hair literally just slipped right off her head. Having had the product so hyped up that is was so gentle, I still didn't suspect it until someone sent info on the class action suit. Grandma's hair also thinned severely.

5 months later, my girl has patchy growth on about 1/3 of her head.It is OK to re-share the photo.

Review about: Cleansing Conditioner.

I didn't like: Hair loss.

Review #605253 is a subjective opinion of a user.

1.0
Price Affordability
Value for money
Customer service
Product or Service Quality
PRODUCT OR SERVICE
Wen Conditioner
Reason of Review / Monetary Loss harm to child / $3000
Preferred solution Not specified

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Anonymous
Dallas, Oregon, United States #1267089
My hair thinned out because of the same thing. I used both products! The one he pushed and the one guthey rinker pushed!
My recommendation is to start using Rogaine for women foam. It really made a difference in my hair! It's growing back nice and thick now!
Anonymous
Somerton, Arizona, United States #1235225
http://metro.co.uk/2016/09/21/hair-conditioner-caused-daughters-long-red-hair-to-fall-out-6137790/
Anonymous
#1138358
Bless your hearts. This is so sad. My hair has thinned so much these last few years and I used wen, I never knew this was the reason I've lost over 1/2 of my original thickness. I hope I can get it back, as I an older woman. God bless all.
Anonymous
#1132688
It would be WAY more splotchy. That kid has cancer and I doubt she's your daughter.
Anonymous
#1131233
I think you are a liar..pretty sure that is a stolen image of a child with cancer
Mariah
Los Angeles, California, United States #1109279
Maybe she used too much and left it in too long. You dont go by the directions you are only suppose to use as much as you need. She only had a little hair so she did not need that much to start off with. Depending on the thickness of your hair and how rough or soft it is will let you know by your own knowledge how much too use.
If you have thin soft healthy hair than you dont need to use hardley any wen conditionar. If you have thick course hair than use a good size about two thick pumps and leave it in about 1-2 hours depending on how much you use it. If you use it everyday than dont leave in more than 5 minnutes. If you use it 2 times a week leave in 15 minnutes to 30 minnutes for thick course hair. If you use too much and leave it in too long than that could be why she lost her hair.
Healthy hair that is not dyed, permed, course, or bleached does not need Wen.
DeniceinAZ2
#1104237
Thanks for pointing out this very important distinction. I then purchasing through QVC for the last three years which is when my hair loss started. Numerous doctors appointments and lab work could not find any medical reason. I never linked the possibility of the product being the cause. I checked my product from QVC and sure enough it is not from Chaz Dean directly.
I really, really appreciate the distinction that you have pointed out. I wish someone would post that information linking to joining the lawsuit.
Denice
sorry red face
Tacoma, Washington, United States #1028749
I'VE READ THEASE REPORTS TOO JUST NEVER SEEN THE EFFECTS ....THANK YOU ....BY THE WAY DID HER HAIR GROW BACK .....I'VE HEARD ALOT OF PEOPLE THEY HAD SO MUCH TROUBLE GROWING IT BACK ! THIS SCARES ME!
(I've used it before and it does feel great on my hair ) THANK GOD I WAS AT A FRIEND'S HOUSE!
BELIEVE ME I'LL NEVER BUY IT OR USE IT AGAIN. ......POOR GRANDMA MUST FEEL SO BAD IT DID THAT:(
THANK YOU AND GIVE THEM BOATH LOTS OF LOVE AND SUPPORT :)
HOPE ALL IS BETTER NOW!
(By the way couldn't you win some kind of lawsuit for this??? Sighned.......have a great day ! & HOPE ALL IS WELL NOW!!
Anonymous
#975012
This is probably due to her type of hair. Her hair might have been already too soft. It's probably best for coarse hair type bcz of the chemicals used in it to eliminate freeze (it seems to straighten or blow out the hair somehow), etc... I've tought abt but never actually tried it on my head, byt Most people with coarse and "A.A." hair type who use it don't seem to have/have had any issue with it.
Anonymous
#960742
Have any of you read the back of thefor shampoo you use now and see the difference in them. I wanted to use wen because I have heard good things about it but if it makes you loss your hair I will pass. Regular shampoo is not good for your hair either but it don't made it fall out. I will stick to my sauve professional with mint(which is good for your hair) and rosemary gets it clean and smells great

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