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Update by user Mar 10, 2015

It's come to my attention that there are two very different formulations of Wen - The Chaz Dean Wen sold at ChazDean.com lists it's ingredients on the site.The Guthy-Renker formula sold at Wen.com does not list it's complete ingredient list anywhere on the site.

It is not the same product at all. They are complete frauds, and this is where our product came from. Someone noted the difference in the labels. Chaz Dean's simply says "Wen" and Guthy Renker's says "Wen by Chaz Dean".

I do not know what in the shampoo is causing so many to lose their hair, and if it is only Guthy Renker's product, but I suspect it is. Chaz Dean's 2nd ingredient is aloe vera gel, followed by glycerin. Guthy Renker's product's 2nd ingredient is glycerin followed by cetyl alcohol and cetearyl alcohol.

Here are the complete ingredient lists for each...

Chaz Dean's Wen

Water, Aloe Vera Gel, Glycerin, Chamomile Extract, Cherry Bark Extract, Calendula Extract, Rosemary Extract, Behentrimonium Chloride, Stearamidopropyl Dimethylamine, Cetyl Alcohol, Emulsifying Wax, Panthenol, Trimethylsilylamodimethicone, Hydrolyzed Whole WheatProtein, PEG-60 Almond Glycerides, Menthol, Essential Oils, CitricAcid, Methylchoroisothiazolinone, Methylisothiazolinone,Fragrance

Guthy-Renker's Wen

Water,Glycerin, Cetyl Alcohol, Cetearyl Alcohol, Chamomilla Recutita (Matricaria) Flower Extract

Prunus Serotina (Wild Cherry) Bark Extract, Rosmarinus Officinalis (Rosemary) Leaf Extract, Prunus Amygdalus Dulcis (Sweet Almond) Oil, Aloe Barbadensis Leaf Juice, Hydrolyzed Wheat Protein, Panthenol, Butylene Glycol Behentrimonium Methosulfate, Stearamidopropyl Dimethylamine, Polysorbate 60, PEG-60, Almond Glycerides, Amodimethicone, Citric Acid, Menthol, Methylchloroisothiazolinone, Methylisothiazolinone, Fragrance, Limonene

Original review posted by user Mar 08, 2015

My 10 year old daughter, who lost her hair from Wen Cleansing Conditioner, granted permission to share this photo in hopes of preventing others from using Wen and having the same catastrophic results.Do your research and don't buy this product.

She was given it by her grandmother, who raved about it (really just parroting the infomercial.) so I didn't think to look at reviews before using. Wow, am I sorry about that! There are hundreds of hair loss reports just on pissedconsumer.com, and hundreds more around the web. There is no question her hair loss was from Wen.

First loss was noticed days after first use. Subsequent uses her hair literally just slipped right off her head. Having had the product so hyped up that is was so gentle, I still didn't suspect it until someone sent info on the class action suit. Grandma's hair also thinned severely.

5 months later, my girl has patchy growth on about 1/3 of her head.It is OK to re-share the photo.

This reviewer shared experience about "harm to child" and wants this business to read this review and look into the issue (if any) as the author lost $3000. The author is overall dissatisfied with Wen and uploaded a picture. The most disappointing about wen conditioner from Wen was hair loss Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Wen.

Check out the best and the worst companies in Cosmetics and Personal Care category for more informed decision or compare Wen to other companies on our site.

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Anonymous
#1318440

More than 2 years later, my girl (this beautiful girl) is still missing 1/3 of her hair, and has very obvious bald spots. Her immunologist says there are so clinical signs of auto-immune disease, but like many other Wen users, she continues to lose hair. This product may have caused life-long consequences from just 3 uses (and the 2nd of those uses was just from the neck down.)

We believe the product has caused a sensitization to one or more common cosmetic chemicals used at unsafe amounts in the product.

Anonymous
Dallas, Oregon, United States #1267089

My hair thinned out because of the same thing.I used both products!

The one he pushed and the one guthey rinker pushed!

My recommendation is to start using Rogaine for women foam.

It really made a difference in my hair!It's growing back nice and thick now!

Anonymous
Somerton, Arizona, United States #1235225

http://metro.co.uk/2016/09/21/hair-conditioner-caused-daughters-long-red-hair-to-fall-out-6137790/

Anonymous
#1138358

Bless your hearts.This is so sad.

My hair has thinned so much these last few years and I used wen, I never knew this was the reason I've lost over 1/2 of my original thickness.

I hope I can get it back, as I an older woman.God bless all.

Anonymous
#1131233

I think you are a liar..pretty sure that is a stolen image of a child with cancer

Anonymous
to Anonymous Hawaii, United States #1317461

I think you are a troll and google the pics and see if you come up with something. If you like wen so much show us that you use it yourself and how it works for you.

Anonymous
to Anonymous #1318421

OK, here's proof - her pictures being shown in congress by the Environmental Working Group VP who we spent a day on Capitol Hill with.

https://youtu.be/2WHTrEoKU1w

Anonymous
Los Angeles, California, United States #1109279

Maybe she used too much and left it in too long.You dont go by the directions you are only suppose to use as much as you need.

She only had a little hair so she did not need that much to start off with. Depending on the thickness of your hair and how rough or soft it is will let you know by your own knowledge how much too use.

If you have thin soft healthy hair than you dont need to use hardley any wen conditionar. If you have thick course hair than use a good size about two thick pumps and leave it in about 1-2 hours depending on how much you use it. If you use it everyday than dont leave in more than 5 minnutes.

If you use it 2 times a week leave in 15 minnutes to 30 minnutes for thick course hair.If you use too much and leave it in too long than that could be why she lost her hair.

Healthy hair that is not dyed, permed, course, or bleached does not need Wen.

Anonymous
to Mariah Hawaii, United States #1317463

Seriously your going to use a product yourself that could cause hair loss? If this is true then it should only be sold to professionals in a salon.

Anonymous
to Mariah #1318423

Nope.Used two pumps.

Reaction on subsequent exposure was instant.

I think everyone will agree that there can be no wrong way to use a "shampoo".If it is possible to have 100% hair loss from using too much (not the case) or leaving it in too long (also not the case) then it's not safe for anyone.

Anonymous
to Anonymous #1431614

Agree!

Anonymous
#1104237

Thanks for pointing out this very important distinction.I then purchasing through QVC for the last three years which is when my hair loss started.

Numerous doctors appointments and lab work could not find any medical reason. I never linked the possibility of the product being the cause. I checked my product from QVC and sure enough it is not from Chaz Dean directly.

I really, really appreciate the distinction that you have pointed out.

I wish someone would post that information linking to joining the lawsuit.

Denice

Anonymous
to DeniceinAZ2 #1318424

wenclasssettlement.com

due April 28th, 2017

Anonymous
Tacoma, Washington, United States #1028749

I'VE READ THEASE REPORTS TOO JUST NEVER SEEN THE EFFECTS ....THANK YOU ....BY THE WAY DID HER HAIR GROW BACK .....I'VE HEARD ALOT OF PEOPLE THEY HAD SO MUCH TROUBLE GROWING IT BACK !THIS SCARES ME!

(I've used it before and it does feel great on my hair ) THANK GOD I WAS AT A FRIEND'S HOUSE!

BELIEVE ME I'LL NEVER BUY IT OR USE IT AGAIN. ......POOR GRANDMA MUST FEEL SO BAD IT DID THAT:(

THANK YOU AND GIVE THEM BOATH LOTS OF LOVE AND SUPPORT :)

HOPE ALL IS BETTER NOW!

(By the way couldn't you win some kind of lawsuit for this???

Sighned.......have a great day !& HOPE ALL IS WELL NOW!!

Anonymous
#975012

This is probably due to her type of hair.Her hair might have been already too soft.

It's probably best for coarse hair type bcz of the chemicals used in it to eliminate freeze (it seems to straighten or blow out the hair somehow), etc...I've tought abt but never actually tried it on my head, byt Most people with coarse and "A.A." hair type who use it don't seem to have/have had any issue with it.

Anonymous
#960742

Have any of you read the back of thefor shampoo you use now and see the difference in them.I wanted to use wen because I have heard good things about it but if it makes you loss your hair I will pass.

Regular shampoo is not good for your hair either but it don't made it fall out.I will stick to my sauve professional with mint(which is good for your hair) and rosemary gets it clean and smells great

GuthyRenkerHelp
#958024

Hello, We would like to learn more about your daughter's experience. If you could please contact our Corporate Customer Service Escalation Team here: http://www.wen.com/lp/cet so that we can speak with you directly and learn more, someone will be in touch with you shortly once the form is received. Thank you.

Anonymous
#957261

I was told today that Chaz Dean stands behind both versions of his product.Of course they stick their head in the sand and say "we believe there is no merit in these claims." Well, there is merit.

I have not a speck of doubt what caused the hair loss.

Having it all come out in my hands while washing her hair was extremely traumatic and not something I could forget!:-( Just why - that is the question!

Anonymous
to Anonymous #1028755

Was this all at one use??? That is very scary !

Anonymous
#957257

Please contact the FDA, also, have you left your own review?

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