Distressed over Wen
The products were guaranteed to make my fine very curly hair less frizzy and manageable, but it actually made my hair look dirty and lifeless, and worse FALL OUT!Customer service is a total joke, you get the automated operator, whom you think is going to help you because she does ask all the right questions, but she never helps you with an answer.
The hold time is so lengthy, I've had to try to get through over a dozen times waiting over 30 minutes. And they do not honor their full refund guarantee, which would qualify for operating under unethical business practices! I never signed up for the automatic shipments, I simply said I wanted to try it once and that was that, and although the operator was extremely pushy she said that's fine, but signed me up anyway. She flat out scammed me and my credit card.
Do yourself a favor and STAY AWAY from this company and it's product.
My bet is it works for hair that is already healthy and basically perfect, and that is all it does.Not RECOMMENDED!
Monetary Loss: $98.