I have seen the constant star-studded WEN infomericals and no-risk ads in newspaper circulars for years. I thought I would give it a try with a no risk introductory offer.
As usual, the phone call to the distributors of WEN (Guthie-Renker) ended up taking a super long time and I got sucked into agreeing to a couple more items for a total of $38.10 - from the original offer of $19.95 plus free shipping. Soon after, I received an e-mail confirmation, but the charge indicated $121.87. I called them immediately and they said my merchandise was worth that much, but not to worry about it, I was only charged $38.11. A couple days later, I received the package and was shocked to find three bottles of shampoo (when I expected just one) and the other miscellaneous stuff.
To boot, the invoice said $109.85 plus sales tax of $8.24 = $118.09. It said clearly it would be charged in three installments on my visa. I called again, furious, and they assured me I was only charged $38.11 and that would be it. I asked why all of the paperwork showed different charges.
In broken English, they said not to worry and I will be charged only $38.11...and they were giving me a "courtesy discount" this one time because when I agreed to one of their add-on offers, I had agreed to pay for a three month supply. I told her I was never informed of such a thing and would never have agreed - and I wanted them to pull the phone recording. I complained that I don't want a courtesy...I only want what I agreed to and they can even take their extra shampoo back if they want. (But not at my expense) She insisted I keep it and she was sorry for the misunderstanding.
I told her I thought this was a SCAM and now I see tons of negative reviews on the internet with similar stories as mine that I should have read before buying. She responded to say they have millions of satisfied customers who don't put their stories on the internet. It was a bit contentious and I knew I wasn't getting anywhere with this person. I called my credit card company immediately and they have put a block on Guthie Renker/ WEN so they can't charge my card anymore.
(though the credit card company warned me that unscrupulous companies often use a different company name when the card is declined) I hope this works and I hope I don't get more product in the mail as so many other people say they do. Beware - this is a Terrible company with blatant bad business ethics! As for the product...WOW - I really hate to say I've never had such bad hair using a product. Flat, greasy...just awful hair.
I am just using it as conditioner on my ends at this point since I'm stuck with it. Perhaps it is just my hair, but unfortunately I am now reading a lot of similar complaints. I know they would likely say I am not following the directions properly, but it shouldn't be that hard to shampoo your hair and I do think I followed the directions.
With all of the thousands of shampoos and conditioners out there, I think consumers should think twice before getting involved with this scam. I will certainly be watching out for more charges, and if they succeed, I will contact the BBB and the Attorney general in my state and any other consumer advocate agencies who should be aware of this outfit.
Product or Service Mentioned: Wen Shampoo.
Reason of review: Problems with payment.