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Summary of Wen Customer Service Calls

45 TOTAL CALLS
84% SUCCESSFUL CONNECTIONS
04:14 AVG CALL DURATION
11% ISSUES RESOLVED

Customers Contact Wen to Ask about:

Cancellation:

  • “Cancel membership”
  • “Cancel order on file”

Shipping and Delivery:

  • “Change shipping”

Product/ Service quality:

  • “Damage product”

Other:

  • “Cnange subscription”
  • “Address change”
  • “Damage product”

About Wen

Top 5 Wen Services

Customer Care, Membership

Top 5 Likes about Wen

Smell, How it makes my hair feel and look, Product, Feel of my hair, Thinning hair falling out

Top 5 Dislikes about Wen

Hair loss, Lost my hair, Deceptive marketing practice, Customer service, Unhelpful customer service

Summary

Chaz Dean Wen is a line of hair care products by Chaz Dean - a Celebrity stylist. The WEN system was created with a perfect balance of ingredients including herbs and natural ingredients to not only cleanse scalp and hair but to also moisturize, soothe, strengthen and add sheen. In case customers are not satisfied with the products the company is offering a 60-day money-back guarantee. WEN Haircare System includes: WEN Cleansing Conditioner, WEN Styling Crme and WEN Re Moist Intensive Hair Repair Mask. As free bonuses they have WEN Texture Balm and WEN Wide Tooth Shower Comb.

Wen reviews and complaints

Wen is ranked 83 out of 967 in Cosmetics and Personal Care category

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Wen Stats

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Number of Comments

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Number of Calls

No calls for this period.

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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