Wen Phone Numbers and Emails

Toll-Free Number:

  • (800) 964-1892

Wen Email:

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Contact Information

Wen Website:

Wen Help Center:

Corporate Office Address:

Wen
100 N Pacific Coast Hwy, Ste 1900,
El Segundo, California 90245
United States

Wen Rating Based on 368 Reviews

Rating details

2.2
more details
Customer service
Website
Product or Service Quality
Price Affordability

Rating stats

Rating trend

Summary of Wen Customer Service Calls

157 TOTAL
CALLS
03:40 AVG CALL
DURATION
25% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Wen?

Activation/ Cancellation Question:

  • “To cancel”
  • “Canceling”
  • “I want to cancel my Wen products”

Product/ Service Question:

  • “Product info never used wen before”
  • “Defective generator”
  • “My air compressor is leaking oil”

Request for Information Question:

  • “Checking on my order have heard nothing”
  • “Need help ordering/finding a part”
  • “To see about my order”

Payments and Charges Question:

  • “Charger question”
  • “Payment”
  • “Billed twice for no product”

Shipping and Delivery Question:

  • “Order received wrong product sent”
  • “Have not received my merchandise”
  • “Halt shipment”

Return/ Replace Question:

  • “Replacement propane hose”
  • “Change adress”
  • “Need to return item”

Account Question:

  • “Place an order on my acct, check status of order”
  • “Charging my account with NO order made”
  • “Cnange subscription”

Cards Question:

  • “Change credit card info”
  • “I need to chage my credit card # and haven't been able to get through”

Refund Question:

  • “Order not here yet / refund not received for returned box”

Other Question:

  • “Waiting car”
  • “Im loosing hair, blistering skin”
  • “Grounding my wen 4000 wt. generator .”

About

Summary

Chaz Dean Wen is a line of hair care products by Chaz Dean - a Celebrity stylist. The WEN system was created with a perfect balance of ingredients including herbs and natural ingredients to not only cleanse scalp and hair but to also moisturize, soothe, strengthen and add sheen. In case customers are not satisfied with the products the company is offering a 60-day money-back guarantee. WEN Haircare System includes: WEN Cleansing Conditioner, WEN Styling Crme and WEN Re Moist Intensive Hair Repair Mask. As free bonuses they have WEN Texture Balm and WEN Wide Tooth Shower Comb.

Wen reviews and complaints

Wen is ranked 281 out of 1748 in Cosmetics and Personal Care category

Area Served

USA

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