Contact Information

Wen Phone Numbers

Toll-Free Number:

  • (888) 414-3565

Orders:

  • (800) 964-1892
  • (888) 414-3565
  • (888) 206-1182
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Headquarters Address:

100, N Sepulveda Blvd
El Segundo, CA 90245-4331
USA

Other Info:

Customer Service Hours : 8:00am - 12:00am EST daily. Holiday hours may vary.

Help in Social Networks:

Summary of Wen Customer Service Calls

61 TOTAL
CALLS
89% SUCCESSFUL
CONNECTIONS
03:40 AVG CALL
DURATION
26% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Wen to Ask about:

Activation/ Cancellation Question:

  • “Cancel order on file”
  • “Canceling”
  • “Cancel membership”

Return/ Replace Question:

  • “Need to return item”

Shipping and Delivery Question:

  • “Change shipping”

Request for Information Question:

  • “Spindle sander question” , Review # 1280115

Product/ Service Question:

  • “Damage product”

Other Question:

  • “My hair has been falling out since I’ve been using wen”
  • “Hair falling out” , Review # 1350020
  • “Cnange subscription”

Wen Rating Stats

2.1 out of 5 stars
based on 357 reviews
See all 1776 reviews reviews

Rating stats

  1. 179 reviews
  2. 77 reviews
  3. 33 reviews
  4. 26 reviews
  5. 42 reviews

Rating trend

About Wen

Wen Terms of Service
Wen Privacy Policy
Wen FAQ
Top 5 Wen Services

Membership, Customer Care

Top 5 Likes about Wen

Smell, How it makes my hair feel and look, Product, Feel of my hair, Thinning hair falling out

Top 5 Dislikes about Wen

Hair loss, Lost my hair, Deceptive marketing practice, Customer service, Unhelpful customer service

Summary

Chaz Dean Wen is a line of hair care products by Chaz Dean - a Celebrity stylist. The WEN system was created with a perfect balance of ingredients including herbs and natural ingredients to not only cleanse scalp and hair but to also moisturize, soothe, strengthen and add sheen. In case customers are not satisfied with the products the company is offering a 60-day money-back guarantee. WEN Haircare System includes: WEN Cleansing Conditioner, WEN Styling Crme and WEN Re Moist Intensive Hair Repair Mask. As free bonuses they have WEN Texture Balm and WEN Wide Tooth Shower Comb.

Wen reviews and complaints

Wen is ranked 102 out of 1125 in Cosmetics and Personal Care category

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Wen Stats

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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