Contact Information

Wen Phone Numbers

Toll-Free Number:

  • (888) 414-3565

Orders:

  • (800) 964-1892
  • (888) 414-3565
  • (888) 206-1182
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Corporate Office Address:

100, N Sepulveda Blvd
El Segundo, CA 90245-4331
USA

Other Info:

Customer Service Hours : 8:00am - 12:00am EST daily. Holiday hours may vary.

Help in Social Networks:

Summary of Wen Customer Service Calls

70 TOTAL
CALLS
77% SUCCESSFUL
CONNECTIONS
03:40 AVG CALL
DURATION
29% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Wen to Ask about:

Activation/ Cancellation Question:

  • “Cancel order on file”
  • “Canceling order”
  • “Canceling”

Return/ Replace Question:

  • “Returned Generator”
  • “Need to return item”

Account Question:

  • “Charging my account with NO order made”

Payments and Charges Question:

  • “Not receiving any product and getting charged..”

Shipping and Delivery Question:

  • “Change shipping”

Request for Information Question:

  • “Spindle sander question” , Review # 1280115

Product/ Service Question:

  • “Damage product”

Other Question:

  • “Want to know if there is a wen salon in NYC yet”
  • “Put my order in hold”
  • “My hair has been falling out since I’ve been using wen”

Wen Rating Stats

2.1 out of 5 stars
based on 360 reviews
See all 1779 reviews

Rating trend

About

Wen Terms of Service
PLEASE CAREFULLY READ THESE TERMS OF USE AND CONDITIONS OF SALE BEFORE PLACING AN ORDER ONLINE OR OVER THE TELEPHONE, OR OTHERWISE USING THIS WEBSITE OR ANY OTHER WBCD Hair and Body WEBSITE. This product website (the "Website") is owned and operated by WBCD Hair and Body LLC and its affiliates (collectively "WBCD Hair and Body", The Company, www.wen.com or Wen's'). This Agreement governs The User's access to and use of any WBCD Hair and Body Website, any order The Customer place through a WBCD Hair and Body website or by telephone, and, as applicable, The Customer's use or attempted use of Company's products and services (collectively, The Client's Use"). The User's use of the Website shall be deemed to constitute The Client's consent to be bound by this Agreement and shall be enforceable in the same way as if The User of company services had signed this Agreement. IF The User of company services DO NOT AGREE TO BE BOUND BY THIS AGREEMENT, PLEASE DO NOT USE THE WEBSITE, DO NOT ORDER, AND DO NOT USE A WBCD Hair and Body PRODUCT.
Wen Privacy Policy
The User of company services linked to this Privacy Policy ("Privacy Policy") via a product website owned by WBCD Hair and Body LLC ("Company", www.wen.com, Wen's' or The Company). The Company's network includes numerous product marketing websites (each a "Website" and collectively, the "Websites"). The Privacy Policy applies to all Websites owned and operated by the Company that post a link to this Privacy Policy. By using any of the Websites, The Client signify that The User have read, understand and agree to be bound by this Privacy Policy. This Privacy Policy applies to all online communication with Websites owned by the Company but does not apply to Company's data collection activities offline unless Website otherwise indicate at the time of collection. It is important for The Customer to understand what information The Company collect about The User of Website during The User's visit to Wen's' Websites and what Wen do with that information.
Wen FAQ
Top Wen Services

Membership, Customer Care

Top Wen Products

Hair Care, Conditioner, Shampoo

Wen Pros and Cons

Pros: Smell, How it makes my hair feel and look, Product, Hair falling out, Feel of my hair

Cons: Hair loss, Lost my hair, Deceptive marketing practice, Customer service, Unhelpful customer service

Summary

Chaz Dean Wen is a line of hair care products by Chaz Dean - a Celebrity stylist. The WEN system was created with a perfect balance of ingredients including herbs and natural ingredients to not only cleanse scalp and hair but to also moisturize, soothe, strengthen and add sheen. In case customers are not satisfied with the products the company is offering a 60-day money-back guarantee. WEN Haircare System includes: WEN Cleansing Conditioner, WEN Styling Crme and WEN Re Moist Intensive Hair Repair Mask. As free bonuses they have WEN Texture Balm and WEN Wide Tooth Shower Comb.

Wen reviews and complaints

Wen is ranked 104 out of 1197 in Cosmetics and Personal Care category

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