Shirley H Jzd

I would not recommend it

Used it for 6 months, which is a lot of money, I am 75, have very long hair. I developed a scratch head, my head itched all the time, they were very helpful on line and would send me another aroma, still, I scratched all the time, finally I quit using it, itch head went away. Joined the lawsuit against them, received $50.00. After I had spent hundreds
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Reason of review:
Bad quality

Preferred solution: Full refund

Allen Jog
map-marker South Carolina, United States

Cancel subscription

I have dial several numbers and automatically hang up...i want to cancel my subscription
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Anonymous
map-marker Haddon Heights, New Jersey

Trying to find out what card is on account may need to change

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Customer service was very helpful and courteous...Never had a complaint with the service I've received.Excellent customer service!!
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Roni R

Order w/o permission

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Isn't that called FRAUD? The delivery person left it in wrong location on the ground, I didn' Wtf t even know it was there. I live in Washington so guess what- IT RAINED. So now I have an order I didn't make, with a destroyed box I cannot return it in. Beyond pissed Roni Rave Wtf Wtf
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Loss:
$38
Pros:
  • I like the products
Cons:
  • Deceptive business
  • To expensive
Reason of review:
Didn't Order/package destroyed

Preferred solution: Full refund

Pamela D Bub

One big scam

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I never signed up to be a member i only wanted to try it first I somehow became a memeber and ive cancelled many times and they keep robbing me of money and thos has been going on for a year now and ive only got two packages twice in a whole year and And they have took hudurds of dollers from my banking account a and i dont no what to do to get them to stop Yes i think im just going to stop hear because im PISSED *** you WEN BEST BELLIEVE SOMETHING IS ABOUT TOO GO DOWN ***
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Loss:
$700
Pros:
  • Hair falling out
Cons:
  • Having to keep contacting them to quit sending and charging
  • Deceptive business practices
  • Hair is falling out
Reason of review:
Problems with payment

Preferred solution: Full refund

Anonymous
map-marker Charlotte, North Carolina

Wrost experience I've ever had

The products are good but not worth the money they steal for you Once you are a member they will take money out when ever they want and ever send what they took the money out for And they never send emails I called i dont no how many times to cancelle the membership and i was told i would recive an email but ever have Wen has the wrost costumer serivce and i will never buy or become a member ever again Wtf Wtf
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Anonymous

It made my hair fall out

Used it 4 times and stopped it as soon as I noticed my hair was falling out. Thanks for ruining my hair I’ve worked so hard on for years. Now I hav to change my color and pray some of it will stay in my damn scalp... and hopefully grow back. You guys are seriously messed up people.
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Joann R Uaz

Hair loss

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I used Wen products for years and this is the first time I am hearing about this. I noticed EVERYTIME I washed my hair it was falling out in SEVERAL strands at a time.

I thought it might have been because my hair is long and brittle. But the more I had washed it and used the conditioner my hair would fall out when I brushed it. It got to the point where I used rubber gloves to wash my hair because I couldn't stand all the loose hair wrapped around my fingers. It was safe to say I had a clogged drain all the time.

I bought Wen products for my nieces I am getting rid of them unless I can return them. What do I do?

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Millie B Vrt
map-marker Bagdad, Arizona

Hair loss

I have used Wen for quite some years, my hair falls out by the handfulls.I never knew why, then I found these complaints, and canceled my subscription. I hope my hair quits falling out.
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Maureen A Psz

BUYER BEWARE

Over the last few years, I was losing my hair and thought it was all in my imagination, never realizing that using WEN was the problem. However, upon reading the many complaints about hair loss from so many consumers who have used WEN to wash their hair, I am convinced that WEN is the culprit for the damage to our hair, and I welcome a class-action lawsuit to recover damages. Unfortunately, creeps like these guys at Dusty Renker fall thru the cracks each day and get away unscathed! It is about time that the tables are turned around in the customers favor. STOP SELLING GARBAGE TO UNSUSPECTING CONSUMERS! Via con dios, my friends!
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Loss:
$60
Cons:
  • Lousy product
  • Shampoo
  • Severe hair loss
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Loralye Jbg
map-marker Ottawa, Ontario

Hair falling out

U cannot hear the options at all sounds distorted my hair has fallen out close to half of it from their products very upset
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Reason of review:
Caused harm
Richard A Mmd

To those who waited months to check if it was new products causing problem.

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Updated by user Aug 08, 2019

Glad they figured it out as it goes with other products so well and for those who use harsh chemicals, can’t imagine what else you would use. It dose not spoil and I just ran out of a 3 year old bottle the other day, Their main Shampoo which is really a combo is one of the best products on the market for treated hair and aging hair that is getting dry.

People were never meant to use such harsh soaps every day and that is way you see so many chicken necks and saging eyes peeking out from undernieth wigs at tge abe if 60, forget what yo moma did as she didn’t wash her hair but once a week in the day if she is from the Love generation or further.

They did scrub their shin raw though and sat under bibbets to dry that brittle hair as they waited for someone to carefully comb them out as they preyed the comb out did not turn into fall out. Beauty School was an eye opener and so was my discussions with American Indians that first made soap as we know it today but in it’s most basic form and did not use it every day, Wen should do a PR Tour.

Original review Mar 28, 2018
I think Wen was singled out by some hair dresser with their own product line. How could it be on the market for so long without any problems and all of a sudden common sence goes out the window and there are all these victims that lost half their hair in one washing and used it again and lost the other half? It is called Munchhousen,Munchausen by proxy when someone dose it to their child. It really sounds like people that can’t seem to take responsibility for their own actions or they have a savier mental problem. All products do not work for all people. That is why they want you to return the product if it causes any problems and not continue to use it for months and then blame them. Some people can’t eat peanuts but do not read labels and sue or die due to it. Where this peanut allergy came from is not relivant yet only in that it is rare and over used with people telling service providers they are alergic to anything they don’t care for. If it is burning your scalp you should stop. Every hair product has a warning to do a test and everyone states they have problems from the start. This is not a cheap product and you can not buy it off the shelf. It would have been a harder than normal purchase to do and more attention should have been payed to it if it caused iching and all this hair falling out. One person went so low as to pick at my spelling because I stated she lacked common sence. Hair Color, Shampoo, Perms, Conditioner and any cosmetic has a warning and if you refiuse to take it seriously, it’s on you. Wen has been cleared even though a handfull have tried to blame them for this reaction yet kept using it. Why would you use something that caused you discomfort for months is a disorder, like cutting! If you used this on someone else and are one of the people that half of their childs hair came out in the first washing and went on to loose the other half to the next washing your must be sick. You need a Doctor. Your child should have been taken to a hospital with the product for testing. Why wouldn’t you? Picking at my spelling dosen’t make your case any more legitimate as the issue is dead. They sent out questionaires to everyone and were very nice about it. You had you chance to deal with it then and it has been years now. They have survived and it is time to move on. Every cosmetic comes with a warning but no one wants to read or use the instructions, even when it come to costic solutions like perms and color. Use common sense or blame yourself. Some of these postings had me going for a wile and then I realized it was all in my head and I needed to switch up now and then. You should loose 100 strands of hair during a wash and would only realize it if your hair is long. Ask your Cosmotolagist to look it up and see if they still have their therory book before they try to sell you what is on their shelf. It goes by DNA, Color and Age. Hair has a growth lifetime. Indians from India have the longest hair folicle lifetime as anyone on this planet. That’s why they switched to their hair for weaves. Do some home work and then come to the table with some plates. To single out a company like this when so many sold things like perms that made the roll-up actualy fall off when used on fragil hair or left on too long or the countless hair color/bleach and perm horror stories? They got to a hair dresser for the next one didn’t they.
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Pros:
  • Can take damaged hair and put add life back into it
Cons:
  • People are using it for scapegoat
Reason of review:
Good customer service
1 comment
Guest

You’re stupid and you probably work for them. Some people experienced hairlost after ONE use.

So your long block explanation doesn’t mean anything plus all the people who won that lawsuit would say the same. What works for you doesn’t work for others especially if there is a lawsuit and they won.

Tayron Nlp

Wen Caused 100% Hair Loss in Child - 2.5 year update

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Wen Caused 100% Hair Loss in Child - 2.5 year update
Explore video interviews

My daughter lost 100% of her hair from Wen 2.5 years ago. We are talking instant hair loss on contact on subsequent usage.

3 times, rinsed into her bath. 1st time hair loss noticed during brushing and combing over the following week, 2nd time was only used from the neck down to detangle, last time, instant loss of nearly all remaining hair. She is still dealing with the effects of this product 2.5 years later. She is still missing 1/3 of her hair, and sometimes new growth falls out soon after growing in.

She does not have an auto-immune condition. No, we didn't use "too much", we used very little. (they tell you to use far too much product) nor did we leave it in long For those trolls wanting "proof", please see the video link of excerpts from the Senate HELP committee discussing Wen, and my girly. Also including a link to my daughter telling her story and showing her current condition.

Hoping to make a shorter one when I have time. Class action settlement is at www.wenclasssettlement.com due in just 8 days from today!

Wen has no equal in the number of complaints received, and they routinely lie to customers who call to avoid taking complaints, sometimes even selling them more products! Jeffrey Alan Deane you should be ashamed of yourself, as well as everyone you've hired that lies for you.

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Loss:
$100000
Cons:
  • Severe hair loss
Reason of review:
Bad quality
Anonymous

Infomercials

Guthy-Renker. Wow.

Kevin Trudeau. Secrets "they" dont want you to know about. Who is "they"? And my pillow.

Don Lapre's world's greatest greatest vitamin. Never wished anything bad to any of those greedy folks, but Lapre took me for over a grand, and karma apparently exists, not instant, but effective, as he is no longer with us. The golden rule they live by, do unto others before they do unto you. Why do the folks selling these products have to be so greedy?

What goes around comes around. Wonder if the human race will exist 5 or 10 years from now, being this is 2018 and we've been going backwards. Sorry for the rant, but it's better than a road rage drive-by.

This site is therapeutic. Thank you.

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Reason of review:
Poor customer service
1 comment
Guest

Sorry for the rant. Just lost my ma and i guess needrd a vent.

Wen didnt work, hair did fall out. Then these other products that are rip offs just came to the fore.

Better to write it down and forget about it than to take it out physically on my brothers or sisters. Thanks for your time.

Eldean Eao

Cheated and very upset

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Wen - Cheated and very upset

I used Wen hair care products by Guthe- Renker and Chaz Dean. I lost all my hair and have scalp sores and product build up.

My hair is so damaged and thin and I have a lot of bald patches. My hair will never grow back in. I used to have beautiful thick hair. There have been several class action suits against them.

I was not allowed to file a claim online in 2014 or 2016. they said I was not a verified customer. I have bank statements that prove I paid for their products from 2007-****. It has been very stressful for me to lose my hair.

I admit that I have cried over it also. I have spent $5,000 to try to get my hair to grow in. I have spent over $ 2,000 on medical expenses. I just want the $ 20,000 that I should of received.

Guthy- renker needs to have a heard and just pay me my share of the class action suit. I begged them to let me file a claimn many times and they refused.

The money would go a long way for my very expensive treatments. I have suffered a lot over this.

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Loss:
$20000
Pros:
  • Delivery good
Cons:
  • Being cheated
Reason of review:
settlement money lost.

Preferred solution: my share of the class action suit, that i was not allowed to file a claim for.