Wen Reviews and Complaints
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2
Issues
resolved
1,766
Total
reviews
$1.5M
Claimed
losses
$2.7K
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loss
66.4K
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views
What was your experience with Wen?
Customers don't like
- Hair loss
- Lost my hair
- Deceptive marketing practice
Customers like
- Smell
- How it makes my hair feel and look
- Product
I I used WEN for 4 years, until I figured it was the cause of my hair falling out! I thought my hair loss might be related to stress or age, but looking back, I wasn't any more stressed than before, and my hair never fell out! My bathtub would be lined in hair! I have...
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I liked
- Very soft and silky
- Thinning hair falling out
I didn't like
- Hair falling out
It is like "I" was giving your review!! Same here I ordered it back in the late summer of 2015. At first I was impressed with the texture of my hair, I also have had Thick and Coarse hair since I was born(not kidding). I received two shipments, I had financial...
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Product
I didn't like
- Loss of hair
- Hair is falling out
- I am losing my hair
I have been using the product for seven years on my natural black hair. Started it when my hair was just pass my shoulders now it is near my waist. My hair is very coarse and frizzy (4b). Just to clarify I only use their cleansing conditioner and I do not apply heat...
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Anonymous
Please don't use this on your precious daughter! My little girl had 100% hair loss from just a few uses. You might get another bottle and then lose hair. It's not worth the...
I liked
- Feel of my hair and manageability
Around 2011 I started using WEN hair cleanser because their advertising made me believe it was gentle on hair and did not contain soap and damaging chemicals. I liked it so much I bought it by the gallon and since I have short hair, it lasted a long time. Unfortunately...
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Anonymous
There is a Class Action against WEN for scalp sores and hair loss - thanks for your comment.
Anonymous
This is grounds for a lawsuit. You should sue Wen.
I didn't like
- Its damages to my physical health and mental wellbeing
thought I was doing something good really for myself makes the hair feel nice and is easy to use ...used over 2 years and noticed more hair on shower...my husband even replied as I forgot to clean the trap once "do you have any hair left"....so I retraced my hair...
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Anonymous
I started using Wen products in 2012. I have naturally curly hair and it's fairly long. I started noticing hair loss when I would brush it or after shampooing. It started t...
I liked
- Smell and feel of product
I didn't like
- Losing my hair and too frizzy
Several years back, I ordered the Wen hair care products. A few weeks in to the products i noticed my hair was falling out. I would find huge knots of my hair in the lint trap in the dryer, in the shower drain and in my hair brushes. When i would run my fingers through...
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Short Review on December 31, 2016
Love it.been using for 2 years
Most people do not realize that soap as we know it came from the American Indians which do not use it every day. I makes sence if you are using a conditioner as shampoo and only use one product and you are not rincing it completly rinceing it completly that you are...
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nomadwww
You really shoud say who you are or was your child taken from you due to your illness?
Anonymous
What does this have to do with Wen? This toxic product caused my daughter total hair loss in two uses. I never imagined a "gentle" hair product could cause hair loss, so it wa...
I have used Wen for many years and never had a problem until about a year ago when my scalp began feeling like I had sunburn. It go worse and worse to the point that my entire head was actually sore. It did not occur to me that the Wen could be the cause because I had...
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nomadwww
You like it so much because why? Was it the lumps? Did an Attorney tell you it would be easy money? First thing in common sence is to check to see if you are having a reaction...
Product
I first purchased WEN by Chaz Dean cleansing conditioner in Sephora in 2014. I liked the idea of cleaning my hair without using a regular shampoo and harsh chemicals. WEN’s cream made my hair feel smooth and moisturized. After a few weeks, though, I noticed that my...
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Product
I didn't like
- Arrogant attitude on the phone
- Refused to refund money
- Baldness
MY Daughter used it for a long time and said she loves it. Just couldn't afford it anymore. Now let me say this, there are several health problems that can cause you to lo...