I ordered ONE kit to try the product and was NEVER told that I will be constantly charged from my bank account for subsequent auto shipments. I called to CANCEL my account because I am not interested in the product and was told that my account has been CANCELED and that they are sorry for the bad experience and I should not be charged again.
Well, yesterday I over drafted and when I checked my account, it turned out that Chaz Dean company charged me $ 83 so I called the customer service again and was told that my account has NOT been canceled and that there is a new shipment in the wear house right now so they won't be able to cancel it. The guy supposedly canceled it and said "the account is now canceled" and I should be able to return the product when I get it and gave me a fax number to notify the billing services. I am so not satisfied with my experience with Wen.
It is now like a nightmare to me. I am hoping that this is the LAST time I get charged for unauthorized purchases, and I REFUSE to receive any more shipments.
Monetary Loss: $83.