I just called my CC company and they are going to take over the fight with this sham of a company!!! I recommend you to do the same if you are continuing to receive charges for the product you returned and did not authorize!!
Obviously there are many of us who fell for this. Now we will know better! You will get nowhere if you try to deal with the heartless reps at Wen. They were nothing but rude when I tried to explain my situation.
I was told I will continue to be billed...even though they received my unopened package and my account number was removed. What a hoax!