It would take 10 pages to relay the whole saga, but bottom line, like many other complaints - I was signed up for "auto shipment" when I specifically declined it and was charged different amounts and never credited for refused products. I mistakenly ordered my original order on the wrong credit card, and requested they cancel the order within 2 minutes of placing it and re-ordered on the correct credit card.
FIVE days later, I got an e-mail saying once an order is placed it can not be canceled, but I could return the product at my expense. It made NO sense because the order had not shipped. They started shipping me double orders and charging both credit cards, even after I called and canceled both accounts. I continually refused shipments that I did not order, but was not credited properly because I did not have proof of return shipping.
I disputed with both credit card companies, and both agreed with me and credited the fees back. Thought it was settled, but then I started getting collection notices threatening to ruin my credit - and the amounts were totally different from any of the amounts I had been credited back.
When I called to dispute, the customer service person told me there was nothing they would do about it and they would continue until I paid them. I had to involve the BBB, which thankfully resolved it permanently, but not after many, many hours of frustration dealing with their customer service and documenting every single thing.....Sad thing is - I LOVED the product - but I refuse to be bullied by the merchandising company Guthy-Renker, LLC.
Review about: Wen Hair Care.