State: Arizona City: Phoenix Clear all filters (14 of 1779 reviews match)
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All of my life I have had very thin fine hair. I live in the mountains of northern Arizona where the weather is very harsh. If the wind isn't blowing, it's dusty, or it's cold temperatures below freezing, and of course there's the issue with altitude . When I first...
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1 comment
Anonymous
#1083143

It seems to me that you already had some hair troubles. How can you pin it on a product you barely used? Odd race to a conclusion.

Review
#756097 Review #756097 is a subjective opinion of poster.
Reason of review
Bad quality

To finish my Wen shampoo story....

I no longer buy this product from Wen company. I love the product and , get it from qvc or e bay .I will just say love his product , think it is a bit over priced yet , still love how my hair feels with this product. I enjoy getting it on QVC , then I get to listen to Chaz Wen explain how to use all the things the correct way and watch him use it on the girls. I can also use the easy pay option. This has no interest so , I can pay slower. Guess I found 100 words.
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1 comment
Anonymous
#1012406

I think all these comments are due to Wen taking advantage of peoples bank accounts..used this product also from QVC and I only use the fig ,Tried other flavors in the line and didn't like and like lavender burned my scalp just a fyi u need to match your hair to the right 1,, Used this product for a few years no problems my hair looks beautiful and holds the color nicely..

Review
#641774 Review #641774 is a subjective opinion of poster.
Reason of review
I have a different wasy of getting my Wen.

Wen Shampoo Review from Phoenix, Arizona

3.2
Details
Love the product. Customer service is awful. I believe they have a 10 min. Alloted time to speak w/ customers. If issue unresolved , click. Nice. Not sure if most know/understand english. Can never get the point across. Sad. May have to order from QVC, where they understand english. Did not want to pay the shipping and am on a reoccuring order, yet NEVER get seasonal and always end up w/ Almond Mint. Least favorite,greasy hair, diff formula, not soy. Have by now sure book of notes do not send that. Still get it. Do not know what else to do.Love Wen. Suggestions?
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Review
#562467 Review #562467 is a subjective opinion of poster.
Reason of review
Poor customer service

Wen in Phoenix, Arizona - STAY AWAY--UNSCRUPULOUS PRACTICES!

1.7
Details
My story is not unlike thousands of others. I am still currently in the midst of battle with WEN; unwanted products, charges to my credit card that were, essentially unauthorized, and no acknowledgement of having returned unused, untouched, unwanted product back to them. If a product can stand on its' own merit, I see no need for these horrendous and underhanded practices. So why have they chosen to alienate so many unsuspecting people? Bottom line; GREED. WEN rakes in a fortune ripping people off. I suggest that every victim contact their respective attorney generals and hopefully, we can save someone else the grief and expense WEN has caused.
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1 comment
Anonymous
#903846

Thank you for writing your review. I was just about sold and was going online to order Wen.

You saved me big stress!!

I will NOT order it...Ever! Sorry you had to go through that.

Review
#560111 Review #560111 is a subjective opinion of poster.
Cons
  • Nightmare
Reason of review
Not as described/ advertised
Loss
$102
Preferred solution
Full refund

Bottom Line: Stay Clear of WEN Hair Care

The 60-day money back guarantee is a joke. WEN does everything possible to keep your money. I placed 2 orders with them within 10 days apart to try and get the look and feel I was looking for. The products DO NOT work on my (African American) natural hair. I returned the products in less than 30 days because they were drying my hair out. I shipped all the products back in one box with both return slips. They credited me $39.95 for the smaller order but not the $83.89 I spent on the second order. No explanation at all. So I called to find out they require you (even though it's not written any place) to return the orders separately. Why if they are going to the same address...***! So now that they have the products (all of them), I have to wait for them to send me a form to complete (an affidavit) to send back and request my money back. I am so glad I returned this mess and will utilize every chance I get to discourage others from ordering from WEN. This is ridiculous. They have the products and see that they were returned. Why must I now certify that they were returned? Save your money and buy local, less expensive products that are much better for your hair. WEN's business practices are literally ridiculous. For all the money they scam people out of, they should have a better process. Customer service is pitiful.
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4 comments
GuthyRenkerHelp
#885617

Please contact our Corporate Customer Service Escalation Team here: http://www.wen.com/lp/cet so that we can learn more about your experience and assist directly. Thank you.

Anonymous
#805667

There is nothing on their website when ordering that alerts you of their automatic reoccurring subscription plan. This is a scam, everyone should be filing an online complaint with the BBB (Better Business Burean) for a full refund.

This company and it's dishonest tactics must be put out of business

Anonymous
#803738

I was originally told to say nothing but positive comments on here but I cannot anymore. All employees are trained to cheat the customer. Wen is a very dishonest company, they trick you into a recurring subscription without your knowledge, even sign you up from the free gift offers to a subscription offer, delay in giving you a refund; file an online complaint with the BBB (Better Business Bureau), they will assist in getting you a full refund back, I am ashamed of this company

Anonymous
#796311

I wish you had given them a try. That is the only product I will use on my natural hair now. It took a few months of a learning curve, but the Tea Tree, 613 and Fig are making my hair awesome!

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Review
#478439 Review #478439 is a subjective opinion of poster.
Loss
$125
I used Wen for several months and it made a positive difference. Then, I began to notice hair loss, lumps and bumps on my scalp, then open, seeping sores. The affected area is all on the top of my scalp. I stopped using Wen a a week ago and the bumps and lumps are...
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Review
#406288 Review #406288 is a subjective opinion of poster.
Loss
$80
Tags
  • Retailing
  • Odor

DID NOT LIKE WEN!!!!

I tryed Wen a couple years ago & thought it was terrible. It made my hair feel weighted down & as if I hadn't washed it in days. It made my fairly thick hair very flat. I saw Wen on QVC or HSN & decided to give it a try again & its just as bad as before. I rinse very well when using the Wen so its not that Im not rinsing. I just find it to be a terrible product & now I have 2 full bottles to throw in the trash. I personally would not recommend Wen.
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3 comments
Anonymous
#597052

It may work for you but it doesn't work for everyone. Everyone has different hair types.

DHalldorson
#596408

i love wen and will never use anything else again

DHalldorson
#596406

Ilove wen and will never use anything again EVER! I can't believe there are people who dont likee it.

and for the woman wwho has 2 bottles to throw in the trash, they have a money back guarantee, or I will buy it from you. I now, for the first time since highschool get complimnts on my hair

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Review
#376572 Review #376572 is a subjective opinion of poster.
Loss
$30
Tags
  • Terrible product

Wen does not stan behind refund

I ordered the trial product. When I tried it I had a bad reaction to the product. I broke out in a rash all over my body. I called to cancel my order and get my refund. I was told to throw the product away that it might be a bad batch. I have call 4 times, each time I explained what happened I was told the refund check would be mailed to me. I still have not received my refund. This has been since April. If they advertise a guarnteed refund when you call before 60 days they should honor it, however they have not. Not good business.
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1 comment
Anonymous
#564572

contact the state's attorney office where the wen was shipped from and the state where you live.

Review
#356517 Review #356517 is a subjective opinion of poster.
Loss
$29

WEN HAIR CARE YEAH RIGHT

I tried the product it didn't work.I actually broke or all over my face. I have never had acne in my whole life. Returned it with auto confirmation which I didn't have to but I wanted to protect myself. I called to update my info because I had closed an account which was what i had purchased the product on. Representative said no big deal she could mail a paper check. Eight weeks went by and nothing after six phone calls I talked to a supervisor who had indicated to me that it's ILLEGAL ( actual words she used) for her to to send the money as a paper check and said it had already been sent back to the card and was accepted by Visa! Now I have to go through Visa! Not only are the reps abcent minded but they are very rude. I contacted Visa and am waiting to see just where on earth WEN sent my money. I wouldn't suggest this product to anyone!!!!!
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Review
#317687 Review #317687 is a subjective opinion of poster.
Loss
$30

Contact Wen Customer Service

Mailing Address:
100, N Sepulveda Blvd
El Segundo, CA 90245-4331
USA
Phone:
(888) 414-3565
All Wen Contacts

Wen 29.95 trial costs way more.

In a weak moment I ordered the 29.95 trial, it made my hair greasy and flat. I called to get my refund and they offered another hairtype product for free. They promised I would still be able to get a refund. In the meantime I got my 90 supply. I didn't know I had ordered one. I was not happy, especially when I saw 2 installments of 29 bucks. When I called to return the pkg. The girl was rude. She said I will get the refund AFTER my 3rd installment. I paid shipping coming to me, plus my 20 bucks to ship back plus 8 dollars handling fee out of the refund. I think thats a total of about 165.00 paid out for nothing, I'm still trying to get my 29.95 refund on principal. Ha
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Review
#295446 Review #295446 is a subjective opinion of poster.