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Wen in Palm Harbor, Florida - Remember When??

1.3
Details
Don't use like Chaz would, but I do use a little at a time. Remember when you could use a few pumps total 8 for whole head two times and hair was styled beautifully---qvc worker told on that one. Than you could use more pumps but have to style hair. Now use at least 32 pumps for hair. Not happy when people lie. Glad I don't use much will never purchase again. Also now you can use over whole body, next Chaz will say you can drink it to clean body. $$$ on his side, God help him. All cash cows do crash.
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Review
#608163 Review #608163 is a subjective opinion of poster.
Cons
  • Deceptive marketing practice
Reason of review
Not as described/ advertised
Loss
$32
Preferred solution
let other know of problem

Wen in San Francisco, California - Mislead commercial, product does not work the way it advertised

Just want to try their product, end up just like others, got the product, product does not work the way they has on commercial. I called canceled, continue to send to me and charge me for membership installment, hella expensive! I can get better product on Amazon. The worst part of this company is that they keep sending you product, and charge you without your authorization, even order had been cancelled for a while. They starts that whole new shipment again (they only shipped the first shipment and they want to charge you for all shipments). That is their trick. I called and can't make them listen, they even suggested that I sent the shipment back with certificate mail, of course not, why would I want to spend more money to ship them back, I didn't order them. I rejected their shipment with my postman (he suggested that is a better way to deal with this type of company). I event disputed all charges with my Chase visa. It is important to have better visa card policy. Now I begin to receive statement. I am sure they will forward to collection if I don't pay, of course i don't pay. I will file a complaint with BBB. Stay away from this type of company
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1 comment
GuthyRenkerHelp
#964326

Hello, Our Corporate Customer Service Escalation Team has been alerted of your situation and they are standing by to assist. If you could please contact us by filling out this form: http://www.wen.com/lp/cet, someone will be in touch with you shortly to speak with you directly. Thank you.

Review
#608086 Review #608086 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Removed me from your system, period. Don't even start a new shipment and start to charge me again. Stop sending statement to me either!

Wen - Review in Cosmetics and Toiletries category from Windsor Locks, Connecticut

4.3
Details
I have M.S. and recieve monthly infusions of tysabri, which causes my hair to fall out. My daughter give me a bottle of Wen and i used it instead of my other products. I noticed my hair was not falling out anymore ,so i ordered some. Waiting for my delivery. Will update you. But i have to say i had a positive experience with my first bottle
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1 comment
Anonymous
#959305

What happens when you use WEN with your meds? I have MS too and having some of the same issues.

I'm wondering if this is why my hair is falling out too. Hmmmm thanks for sharing with us. My subscription was also a gift from my daughter to try to help me. It broke my heart when my hair started to fall out and I couldn't use her gift to help me.

Now I'm wearing hats and she blames herself. I keep telling her it's not her fault.

Review
#607902 Review #607902 is a subjective opinion of poster.
Reason of review
Good quality

Positive Experience Review

1.0
Details
a friend gave me when the whole shebang I used it and then I had to go to the hairdresser my hair was so thick and matted I thought I'd have to go dreadlocks
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Review
#607613 Review #607613 is a subjective opinion of poster.
Reason of review
Good quality

Wen in Oswego, Illinois - Company claims to know about hair but they have no brain underneath it

1.5
Details
I am very dissatisfied with the experience I had with Wen Haircare. I placed my initial order not knowing about the monthly auto-shipment, so when I received the second box of product I sent it back and called them to have the charges removed. They said they would take the charges off my credit card and still have not taken care of this problem. I am very unhappy with them and wish to simply have my money reimbursed but they cannot seem to grasp this simple concept. They have now charged me twice for the unwanted product after I specifically told them that I did not want it anymore. I will be reporting them to the Better Business Bureau.
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1 comment
GuthyRenkerHelp
#958051

Hello, If you could please contact our team here: http://www.wen.com/lp/cet, our Corporate Customer Service Escalation Team would like to look into this and offer direct assistance. Thank you.

Review
#607487 Review #607487 is a subjective opinion of poster.
Cons
  • Deceptive marketing practice
Reason of review
Not as described/ advertised
Loss
$75
Preferred solution
Full refund

Wen - Hair Care Review from Mountain View, California

I have been a wen hair user for sometime and noticed my hair coming out.. I too thought it was just age..I want to be in on the class act..
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1 comment
GuthyRenkerHelp
#958045

Hello, We have alerted our Corporate Customer Service Escalation Team of your situation and they are standing by to assist. If you could please contact the team by filling out this form: http://www.wen.com/lp/cet with the details of your experience with our products, someone will be in touch with you directly. Thank you.

Review
#607290 Review #607290 is a subjective opinion of poster.
Reason of review
Bad quality
This is interesting - just discovered that the Chaz Dean original version and the Guthy-Renker version have completely different formulations. I wonder if those having hair loss are using the GR version, or if it is happening with the original as well. We used the GR...
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7 comments
Anonymous
#1513910

I used the Guthy Renker version...purchased several kits! I called about my hair loss long before the lawsuit came out and the phone rep told me "it was normal because it's getting rid of the dead hairs so new healthier growth can come through" and "to give it time to work". I never signed the class action papers that came through the mail as I had a bigger battle I was facing....cancer.

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Review
#606021 Review #606021 is a subjective opinion of poster.
Cons
  • Hair loss
Reason of review
Not as described/ advertised
Tags
  • hair loss

Wen in Portland, Oregon - Hair Loss

2.5
Details
My hair is baby fine with a natural wave to it, and is not very thick, and hangs a few inches below my shoulders. Originally the first week or so, my hair felt soft. After a few weeks I noticed I was losing more hair than normal. It was coming out in the shower in in my hands and running down my legs. The drain was needing cleaned out daily. My hair brush is always full of hair. People were pulling hair off my back. Several times during the day if I ran my hand over my hair, I would have so much hair in my hands. I finally thought to look online to see reviews, and when I found this complaint to be so high, I was relieved to know I was not experiencing a medical issue.
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2 comments
GuthyRenkerHelp
#956633

Hello, Our Corporate Customer Service Escalation Team is standing by to help. We would like to learn more about your experience and assist.

If you could please contact our team here: http://www.wen.com/lp/cet, someone will be in touch with you shortly to assist. Thank you.

Anonymous
#955766

Important. Please call the FDA 1 (888) 463-6332, do not throw away the product. If you return it, keep the lot number in your records (on the bottom, very hard to read, get a flash light!) They need to hear from all of us, if we are going to get this off the market!

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Review
#605529 Review #605529 is a subjective opinion of poster.
Cons
  • Automatic replacements
  • Hair loss
Reason of review
Bad quality
Loss
$175
Preferred solution
Let the company propose a solution
1.7
Details
I ordered wen starter kit, used it once , omg my hair was coming out in clumps, my scalp itched, n sores on it, call to cancle future orders n for my refund, i told the lady i threw it all away, she said my refund will be back on my card in 48hours its been two weeks n...
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7 comments
Anonymous
#1065711

Here is what is going on with the Wen formula that caused that poor girl's hair to fall out a year ago. I would like to know if it is grown back mostly, yet as this is a very alarming image.

Anyway, if Wen is all about PH balance, then it may be bonding directly with the hair follicle, which is then more a part of the shampoo than it is the person's scalp, so it "slides" right off. this bonding is caused by electrons in the hair aligning with electrons in the product. it is called "electrolysis," and a chemist or engineer should be able to verify this phenomenon for your case. the hair loss is also from the impacted and suffocated hair follicles, but they are coming out because of a bonding process caused by the PH balancer in the product.

perhaps under a microscope the hair strands from wen hair actually have small holes all over them from the electrolysis. should look into it.

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Review
#605499 Review #605499 is a subjective opinion of poster.
Reason of review
Problems with payment
1.0
Details
Wen - Fastest Way to Remove Hair

Update by user Mar 10, 2015

It's come to my attention that there are two very different formulations of Wen - The Chaz Dean Wen sold at ChazDean.com lists it's ingredients on the site. The Guthy-Renker formula sold at Wen.com does not list it's complete ingredient list anywhere on the site. It i...

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29 comments
Anonymous
#1708722

I loved Wen when I first tried it and even ordered more because of a special offer. About 2 days after the 1 month trial, my head started itching so badly that I had to get up and wash it in the middle of the night.

My allergic reaction just got worse after that.

They refused to give me a refund or take back any unused product. Wen isn't safe.

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Review
#605253 Review #605253 is a subjective opinion of poster.
Cons
  • Hair loss
Reason of review
harm to child
Loss
$3000