Anonymous
map-marker Middletown, New York

Wen - Bad Quality Hair Product Review from Middletown, New York

The same thing happened to me!! I have a little past shoulder length, fine (yet still thick) highlighted blonde hair. The first time I used Wen I was THRILLED...my hair felt and looked better than ever! However, it only went severely downhill from there. I was under the impression that Wen is a 'natural/conditioning' product... Oh how WRONG I was! Fast forward 2 months after my first time using this product... and my hair is now discustingly frayed and broken, lifeless, and feels like straw. I so wish I could have read these reviews before, then I would NEVER have put this poison on my hair. Ugh! :(
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2 comments
Guest

Have watched the infomercials - I have thin, baby fine hair - was tempted to try wen - found this website and no way will I order this product - I can't afford to lose more than the normal amount - but even more I don't want to deal with a company with such poor business practices - maybe the product would work and maybe it wouldn't, but I'm not taking the chance - so thank you to all of you for taking the time to post your comments.

Guest

I started using Wen March, it is now August. My mother used it and gave me her travel sizes to use.

At first I loved it and decided to order it for myself. I tried the trial offer of $29.95, however it isnt really. When you cancel, you're still charged for two more shipments. This not mad clear upon ordering.

My second issue is hair loss. I started noticing my hair was thinning. I didn't immediately think it was the product but this is the only change I've made in years. And lately I've experienced a burning sensation on my scalp so I decided to Google the product to see if others were experiencing the same and voila.

More than I expected. I'm calling now to complain and cancel and I will reject any further charges and product.

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Anonymous
map-marker Maybrook, New York

Wen Hair Care Review

I decide to use wen hair care products because at the time I felt it would help my hair best but honestly it left a bald spot at the top of my head my hair was already having trouble growing before and wen just made it worse I wouldn't recommend using wen hair care products
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Cidney Oin
map-marker San Jose, California

PRICEY BUT WORTH IT

Updated by user Jul 12, 2014

SORRY for all the grammar! and miss spelled words.

This is a wonderful product. I'm sorry to see it being bashed. It takes quite a bit to begin using a CLEANSING shampoo. I do not use this product like a shampoo, you have to change your hair routine drastically.

I think people aren't ready for that when the order is placed. It takes awhile to use and you have to change of you clean your hair. Most of us have been cleaning our own hair, for awhile! so it's an adjustment, and for me it's worth it.

My hair isn't dry, splitting, breaking or loosing strength when I use Wen. I take breaks from the product and try others out, or shampoo...I'm a girl and I love products...but this is a keeper.

I'm sorry people don't like it-- it's a go to for me. Hope this helps.

Original review Jul 12, 2014
I really enjoy Wen. It's pricey for me being a single female in school, however a few years ago I cut my hair and started dying it very blonde with product from Sally's. When I began growing my over processed hair, I didn't know what I was going to do- I had damaged it and began stunting the growth of my hair. I stopped dying it but still need hi-lights and wanted my hair repaired. I stopped flat ironing my hair and learned to "blow my hair out" with a good brush (boar's head round) and decent blow dryer (one over 1800 wts). I using this product sparingly and maybe twice a month I shampoo with as a CLARIFYING shampoo. You can pick them up at salon's or beauty supply stores. I use the shampoo to really scrub my scalp and remove any excess buildup from my hair, then I deep condition usually with a hair mask. I recommend WEN for sure. I've tried others, and they are ok. Much more affordable, but if you want to repair your hair- I would give this a try.
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Valene Mgt
map-marker Rochester, Michigan

Customer service is terrible

I first encountered the product when my aunt gave it to me at her house. it was great.

it worked well and so she gave me the bottle to keep trying. I only use it with my other shampoos though. I finally ran out and i thought i would order some myself and thus began a nightmarish experience.

i ordered the product a while ago and had some trouble with the shipping address.

when i ordered it i typed in my billing address was separate from my shipping address. and i typed in my shipping address. however, when i submitted the order it automatically said the shipping address was my billing address. i immediately called the customer service and they said it was too soon, call back in 24 hrs, i did and was told that the order was not in the system and if i was sure.

i said yes, the money was out of my bank account about 2 seconds after i submitted my order. when i called back again they found my order and i was assured that the address was changed and it was going to be shipped. i had him also cancel my account so i could not get future orders. however, today when i tried to track my package, it was mailed to my billing address and now i have no way of getting the product.

what do i do now? i just paid $40 for something i cant get because of terrible service. so i spoke to the customer service again and they said they would mail me out a new order. I looked at my bank statement later that day....they had charged me again.

I immediately called my bank and had them stop it. when i called wen again they said my card was declined. i told them i had already paid for it and never got the order. they said because my account is now closed, which i had them do after finding out about this automatic shipping ***, they can't do anything for me.

i like this product but it's not worth it. much better products out there, fraction of the price and no ***

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Anonymous
map-marker Walnut Creek, California

Wen - Unwanted Items Charges Review

Sent me a three month supply when I only wanted to try the 29 dollar trial period items. I just returned the whole box changed my credit card number so I cannot be charged for more items. Paid 15 dollars to return everything that I never even used and what I did not ask for.
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2 comments
Guest

Don't accept this scam, you need to file an online complaint with the BBB (Better Business Bureau), they will get you a full refund back from this scam company

Guest

Same thing, ordered $29.00 trial kit they took money out my account didn't receive package, they refunded money, next week they took money out of bank account got package the next week. The a week later they took another $44.00 out of my account called them that said package was on the way, I would have to send it back, pay postage and wait 4 to six weeks for refund. Hope this will be the end of this night mere, don't order from wen hair air.

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Anonymous

Wen caused me to experience MAJOR hair loss!

I started using Wen based on a recommendation. I noticed immediately that I was losing a lot of hair in the shower and during styling, but I thought this was a natural shedding process and tried to be patient. I have a lot of hair - very long, and very thick - so I am used to a significant amount of natural shedding, but the amount of hair that I was losing each time I used the Wen product was frightening. After a particularly bad reaction (I actually lost a CLUMP of hair), I did some research and learned of this phenomena. I would not recommend Wen to anyone, even though this only happens to a small group of people, the damage was so significant I would not want to risk trying it in the first place.
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1 comment
Guthy R

We would like to learn more about your experience and offer assistance. If you could please contact our Corporate Escalation Team here: bit.ly/1bqcytf and someone will be in touch with you shortly. Thank you.

Graison Mrs

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Verified Reviewer
| map-marker Bellevue, Washington

Review about Untried Shampoo

I haven't tried it yet but I'm won't I'll just stick to my own shampoo and conditioner I don't trust anyone with my debit card all that is getting people to order so they can get rich off of everybody you can get wen at Walmart but I'll stick with pantene
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Anonymous
map-marker Mobile, Alabama

Matted hair

From using the product my hair was matted and dry felt like straw on my head. Did not like it at all the claims of the results was a lie. I would never recommend the product to no one. Was told you get a shipment every three month but credit card was charge one month after first shipment fighting to get my money back.customer service is really bad was put on hold for along period of time to cancell order that been charged but not shipped. Don't be fooled by this product. DON'T BUY THIS PRODUCT IT A SCAM.
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Loss:
$80
1 comment
Guest

I'm considering purchasing the Wen Hair Care Product but worried that once I try it if I don't like it I will have trouble stopping my Credit Card being debited again. I also have very short hair so wouldn't need as much product as most people but would love to try it. The comments about the poor customer service also worry me as once I give my Credit Card details out I don't want to have trouble stopping it from being used again.

Anonymous
map-marker Chesterfield, Virginia

Wen Haircare Product Review

Wen products are terrible. It stripped my color within 2 application. I am very disappointed. I have to all the people I know. Don't buy the product.
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Anonymous

Hair Product Quality Review

My long hair wanted something different. Tried Wen today and it burned my scalp. Washed it out quickly but my scalp still burns. Rinsed and rinsed. Used vitamin e to helps scalp. I urge women not to use this product!
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Anonymous
map-marker Rochester, New York

Hoping and waiting for Wen, update will follow

I am waiting for my 1st order to come and it should be here today or tomorrow. They didn't charge me until my order was shipped, which was good. I got the same "promise" that I could cancel if I wasn't satisfied with the products. I would be charged monthly for the 3 month supply, making it easier for me to afford. I will be furious and will also be chatting with the Attorney General if they try to mess around and play games with me and/or my credit card. I have extremely long hair, it sits on my hips, it is thick, but not as thick as it used to be, dry, porous, colored, and curly. Hairdressers call it unruly. I am so hoping this stuff works. If not I will let you know.
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1 comment
Guthy R

Hello, We are so happy you have decided to try WEN! If you experience any difficulty with your account, please contact our Corporate Customer Service Escalation Team here: http://www.wen.com/lp/cet and they will be in touch with you directly to assist with any issues you experience. Thank you.

Salman Ztm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Springfield, Ohio

Charged after canceling

I purchased Wen and tried it for a month with no obvious results. It is just shampoo. I canceled before the 30 days was up, but was told that the 2nd shipment was already on its way so I would have to pay for that. I begrudgingly agreed. I received the shipment 2 weeks after canceling, although my debit card was charged the SAME day. The next month, my debit card was charged again. When I try to call the customer service number, all I get is a recording and I am placed in their "***" for - so far - 28 minutes.
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Loss:
$50
1 comment
Guest

I have had the same problem. I ordered only one time.

Then, four weeks later, another package arrived. I did not know I was being charged over and over until last month i found out. Three weeks ago, another box, exactly the third box arrived, and I had to called to them.The customer service representative began to spew out the typical rhetoric that there was a note that those products will stop when I ( the customers) cancel. I call PS on that because I did not see or remember any thing inside the box.

However, I talked to them I wanted two things happen. First, I were to be credited, and second, all shipments were to be stopped and canceled, but had to wait for the lable to return those products. Then today, when I've just checked my bank that they are going to charge my money this month. That is a fraud.

Again, I just called to the customer service to ask what is going on?

He could not answer that problem that why you guy still take my money after I called and canceled already, and he just said "When we received those products they will give my credit back?????? All my money that has over charged is going to be all credited?!

Anonymous
map-marker Warwick, New York

Poor Hair Products Review

THE WEN SYSTEM ACTUALLY MAD ME LOOSE HALF OF THE HAIR ON MY HEAD. I HAVE LONG CURLY BEAUTIFUL VERY THICK HAIR. I WOULD HAVE BEEN BALD, IF I CONTINENTAL WITH WEN. I HAD BLOOD TAKEN, AND ACTUALLY HAD PROOF. THEY RETURNED MY MONEY, AND I ND I CA TED I WAS NOT THE ONLY ONE. MY SCALP REMEMBER PINK, DUE TO HAIR LOST FOR MONTHS
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Anonymous

Wen Hair Care Review

This is the worst product it does not work for African American hair and I was sent product I do not want. After returning I never received my money back but countless spam and they went in to my bank and billed me for things I did not order.
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Reason of review:
Bad quality
Ronan Csb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Statesboro, Georgia

Question for complaints

Why does no one show this to the Today show or another show? That would make people question this company ! Get answers ! I do not understand if a company is ripping people off,why are people just complaining on a web site and not putting it out there ! It is people like this who get away with fraud.Wake up People ! How can you expect to get answers when you do not apply them to the right people/ They will continue to do this as long as you allow them to do it ! Rich get richer by people who refuse to stand up and fight for what is theirs !
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1 comment
Guthy R

We would like to learn more about your experience and offer assistance. If you could please contact our Corporate Escalation Team here: bit.ly/1bqcytf someone will be in touch with you shortly. Thank you.

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