Wen
Reviews and Complaints
Wen - Bad Quality Hair Product Review from Middletown, New York
Wen Hair Care Review
PRICEY BUT WORTH IT
SORRY for all the grammar! and miss spelled words.
This is a wonderful product. I'm sorry to see it being bashed. It takes quite a bit to begin using a CLEANSING shampoo. I do not use this product like a shampoo, you have to change your hair routine drastically.
I think people aren't ready for that when the order is placed. It takes awhile to use and you have to change of you clean your hair. Most of us have been cleaning our own hair, for awhile! so it's an adjustment, and for me it's worth it.
My hair isn't dry, splitting, breaking or loosing strength when I use Wen. I take breaks from the product and try others out, or shampoo...I'm a girl and I love products...but this is a keeper.
I'm sorry people don't like it-- it's a go to for me. Hope this helps.
Customer service is terrible
I first encountered the product when my aunt gave it to me at her house. it was great.
it worked well and so she gave me the bottle to keep trying. I only use it with my other shampoos though. I finally ran out and i thought i would order some myself and thus began a nightmarish experience.
i ordered the product a while ago and had some trouble with the shipping address.
when i ordered it i typed in my billing address was separate from my shipping address. and i typed in my shipping address. however, when i submitted the order it automatically said the shipping address was my billing address. i immediately called the customer service and they said it was too soon, call back in 24 hrs, i did and was told that the order was not in the system and if i was sure.
i said yes, the money was out of my bank account about 2 seconds after i submitted my order. when i called back again they found my order and i was assured that the address was changed and it was going to be shipped. i had him also cancel my account so i could not get future orders. however, today when i tried to track my package, it was mailed to my billing address and now i have no way of getting the product.
what do i do now? i just paid $40 for something i cant get because of terrible service. so i spoke to the customer service again and they said they would mail me out a new order. I looked at my bank statement later that day....they had charged me again.
I immediately called my bank and had them stop it. when i called wen again they said my card was declined. i told them i had already paid for it and never got the order. they said because my account is now closed, which i had them do after finding out about this automatic shipping ***, they can't do anything for me.
i like this product but it's not worth it. much better products out there, fraction of the price and no ***
Wen - Unwanted Items Charges Review
Wen caused me to experience MAJOR hair loss!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bellevue, WashingtonReview about Untried Shampoo
Matted hair
Wen Haircare Product Review
Hair Product Quality Review
Hoping and waiting for Wen, update will follow
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Springfield, OhioCharged after canceling
Poor Hair Products Review
Wen Hair Care Review
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Statesboro, GeorgiaQuestion for complaints
- Prev
- 1
- ...
- 59
- 60
- 61
- 62
- 63
- ...
- 120
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Have watched the infomercials - I have thin, baby fine hair - was tempted to try wen - found this website and no way will I order this product - I can't afford to lose more than the normal amount - but even more I don't want to deal with a company with such poor business practices - maybe the product would work and maybe it wouldn't, but I'm not taking the chance - so thank you to all of you for taking the time to post your comments.
I started using Wen March, it is now August. My mother used it and gave me her travel sizes to use.
At first I loved it and decided to order it for myself. I tried the trial offer of $29.95, however it isnt really. When you cancel, you're still charged for two more shipments. This not mad clear upon ordering.
My second issue is hair loss. I started noticing my hair was thinning. I didn't immediately think it was the product but this is the only change I've made in years. And lately I've experienced a burning sensation on my scalp so I decided to Google the product to see if others were experiencing the same and voila.
More than I expected. I'm calling now to complain and cancel and I will reject any further charges and product.