Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Wen in Groton, Connecticut - Product sucks, company unprofessional and fraudulent

first of all, the company "mistakenly" charged my card twice for the trial kit which by the way took 3 weeks to arrive. The product SUCKS. It's essentially scented alcohol and it stripped my hair. Tried to contact customer service but naturally that was a waste of time. Recently, they deducted $44 from my checking account which was unauthorized (I didn't order anything else) but apparently upon ordering the trial kit I also inadvertently volunteered to randomly throw money at the company for no reason. Maybe I'm paying for the incessant spam they send, I don't know. THIS PRODUCT IS BOGUS AND THE COMPANY IS FRAUDULENT. BUYERS BEWARE!!!!!!!!!!!1
View full review
3 comments
GuthyRenkerHelp
#977568

Hello, Our team would like to learn more about your experience and assist with anything outstanding on your account. Please contact us here: http://www.wen.com/lp/cet with the details provided in your post and someone will be in touch with you shortly. Thank you.

GuthyRenkerHelp
#977567

Hello, Our team would like to hear more about your experience. If you could please contact us here: http://bit.ly/1EJQtOL with the details you’ve provided above, someone from our Corporate Customer Service Escalation Team will be in touch shortly to assist.

Anonymous
#977520

They did the same thing to me. Charged me twice and when I called the company the rep told me their computers were down and she could not help me.

So now I'm getting TWO trial offers and they deducted $88 dollars from my checking account.

View more comments (2)
Review
#627433 Review #627433 is a subjective opinion of poster.
Cons
  • Deceptive business
  • Customer service
  • Stripped my color
Reason of review
Bad quality
Loss
$150
Preferred solution
Full refund

Hair Care Product Review

5.0
Details
Hi chaz i have been using wen for a year now, and i use 15pumps cause my hair is long but now when i use it im not getting that shine and now its frizzy and stiff. Im not using any shampoo or condisionners. I feel ugly myhair is a mess can u help me out i know your very busy . But maybe i could do something different. Help me
View full review
Review
#627400 Review #627400 is a subjective opinion of poster.
Reason of review
Bad quality

Wen - Shampoo Review from Noblesville, Indiana

2.0
Details
I have been using Wen for years, and receive automatic shipments. As a male, I believed it was simply natural hair loss and spent thousands of dollars on Propecia to arrest my hair loss. Now I find out it may be related to Wen. Boy it has cost me an arm and a leg to maintain my hair. The sulfate free aspects of the shampoo/conditioner has proved way too expensive
View full review
1 comment
GuthyRenkerHelp
#978852

Hello, Our team would like to speak with you to hear more about your experience. If you could please contact us here http://bit.ly/1EJQtOL with the details you’ve provided in your original post, someone from our Corporate Customer Service Escalation Team will be in touch shortly to assist. Thank you.

Review
#627232 Review #627232 is a subjective opinion of poster.
Reason of review
Pricing issue

Wen in Springtown, Texas - I started losing my hair

It was my hairdresser that noticed how much hair was in the sink about two months ago. I did not like that I was boxed in with automatic shipments. I am thankful I didn't use it everyday as well. My brush was full after brushing, I was wondering if I was missing some vitamins or something. Appears it was just the Wen. The reason I say that is because I am now using another product and it is so awesome. I must say, Wen did the right thing, they did not charge me for the last payment of the 3 installments.
View full review
3 comments
GuthyRenkerHelp
#977309

Hello, Our team would like to hear more about your experience. If you could please contact us here: http://bit.ly/1EJQtOL with the details you’ve provided above, someone from our Corporate Customer Service Escalation Team will be in touch shortly to assist.

Anonymous
#976498

I don't trust anyone because I have served in the court system for over 20 years. I considered Wen on more than one occasion and went to their site.

Then I did my reverse investigation and checked for complaints and I was not aware of the "subscription" until now.

Age, prescription drugs and MS have changed my hair composition greatly in the past 3 years. I have plenty of hair, but it doesn't have the weight it did three years ago and will frizz on me.

I am not about to purchase a product with an open end subscription, rotten customer service on cancellation and refunds.

I realize people complain about everything, but when I see the same complaints constantly, that tells me to stay away!

Thanks all!

GuthyRenkerHelp
#977351
@Anonymous

Hello, Our Corporate Escalation Team is standing by to help answer any of your questions or concerns. If you'd like, you can contact the team here: http://www.wen.com/lp/cet and someone will be in touch shortly to assist.

Thank you.

View more comments (2)
Review
#626681 Review #626681 is a subjective opinion of poster.
Reason of review
Bad quality

Positive Experience Review

5.0
Details
I really like wen,I have been using the Italian fig man. orange bought it on qvc, I just received the lilac and honey this is my favorite.Smells terrific.This is my favorite. Will continue to use this product.
View full review
Review
#626226 Review #626226 is a subjective opinion of poster.
Reason of review
Good quality

No experience with with WEN hair care products. thanks for taking the time to write a review. I won't be ordering from this company.

nothing happened. Had looked at the WEN infomercial and was going to order and decided to look up reviews and complaints.. Pretty much everyone has had an issue with the company and it's consistent with the purchase, the lousy customer service, the hair care results. I won't be a consumer to this company and I it's not in my best interest to allow a company to take my money and keep me to an agreement.. I think this is wrong for any business to make the demands on the consumer and hold them to a contract when they are dissatisfied.
View full review
3 comments
Anonymous
#1596702

I just want to know you guys post Lee sent me an Xbox One a while ago and I did not receive it I had one it from a bag of Cheetos and I never received it and I was just wondering if you I lived with took it and that's what I was trying to find out but no one got back with me when I wrote a while ago so that's why I'm reaching out now because I want to know if they open or not so if you could please get ahold of me that would be great

Anonymous
#986443

Anonymous

It is really sad that these very low and disappointing results regarding the Wen products aren't somehow made to be televised. If this info was made public along with the informercial the company would have no choice but to be held accountable and at a higher standard.

They have gotten away with shady business practices thus far but, now it seems that the word is getting out the stay away from Wen. The consumers will prevail in the end.

I did heed all the WARNINGS! Thank you :)

Anonymous
#979603

I also want to thank others for the reviews. Here lately I've been intriqued by the ads. I think I'm better off not trying it now.

View more comments (2)
Review
#624948 Review #624948 is a subjective opinion of poster.
2.2
Details
If Wen haircare is so good, why do they need to have these shameful marketing ploys to make customers get auto-shipped? A good product will inspire people to come back for more. Wen should really examine alternative ways to engage their new customers. After ordering...
View full review
4 comments
Anonymous
#977902

Immediate file an online report with the Better Business Bureau, they got me a full refund from this scam company.

Don't believe GuthyRenkerHelp, it's a stall tactic

View more comments
Review
#624827 Review #624827 is a subjective opinion of poster.
Cons
  • Deceptive marketing practice
Reason of review
Poor customer service
Tags
  • BILLING SCAMS

Positive Experience Review

I am actually just mad at Chaz himself. We went out, and he took advantage of me. He told me we would me together but then changed his mind. I got a free bottle of wen and it did work wonders, it even changed my hair color to the one I've always wanted! But on a personal level, he hurt me.
View full review
Review
#623877 Review #623877 is a subjective opinion of poster.
Reason of review
Good quality

Hair Care Product Review

I am not impressed, hair doesn't feel or look clean, and really not any softer.
View full review
Review
#623437 Review #623437 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
3.0
Details
First I have been a customer of Wen for 6 years had no problems whatsoever everything was smooth I received shipment every 3 months. Only thing was I never really use the product since its time consuming, and pricey. You will get results if you are dedicated and...
View full review
Review
#623235 Review #623235 is a subjective opinion of poster.
Reason of review
Problems with payment