Anonymous
map-marker Groton, Connecticut

Product sucks, company unprofessional and fraudulent

first of all, the company "mistakenly" charged my card twice for the trial kit which by the way took 3 weeks to arrive. The product SUCKS. It's essentially scented alcohol and it stripped my hair. Tried to contact customer service but naturally that was a waste of time. Recently, they deducted $44 from my checking account which was unauthorized (I didn't order anything else) but apparently upon ordering the trial kit I also inadvertently volunteered to randomly throw money at the company for no reason. Maybe I'm paying for the incessant spam they send, I don't know. THIS PRODUCT IS BOGUS AND THE COMPANY IS FRAUDULENT. BUYERS BEWARE!!!!!!!!!!!1
View full review
Loss:
$150
Cons:
  • Fraud
  • Stripped my color
  • Deceptive business
Reason of review:
Bad quality

Preferred solution: Full refund

3 comments
Guthy R

Hello, Our team would like to learn more about your experience and assist with anything outstanding on your account. Please contact us here: http://www.wen.com/lp/cet with the details provided in your post and someone will be in touch with you shortly. Thank you.

Guthy R

Hello, Our team would like to hear more about your experience. If you could please contact us here: http://bit.ly/1EJQtOL with the details you’ve provided above, someone from our Corporate Customer Service Escalation Team will be in touch shortly to assist.

Guest

They did the same thing to me. Charged me twice and when I called the company the rep told me their computers were down and she could not help me.

So now I'm getting TWO trial offers and they deducted $88 dollars from my checking account.

View more comments (2)
Antha Kms

I ordered 1 of you new citrus products and you charged me for 5 FIVE WHY WOULD I ORDER 5 that is $350

I ordered 1 ONE of you new citrus products and I was charged for 5 FIVE. Why would I order 5, plus they sent more of their other product without permission. The 5 citrus products come to $350, then you add on the other shipment and we are talking over $425 of. Unordered product, and with the citrus product undeceived. They had better credit my account or I am reporting them to the Better Business Bureau. They're product is great but this isn't my first problem with their price gouging racket! It's enough to make me stop being a customer!
View full review
Loss:
$350
Pros:
  • Product
Cons:
  • Automatic replacements
  • Price gouging
  • Deceptive marketing practice
Reason of review:
Problems with payment

Preferred solution: Full refund

1 comment
Guthy R

Hello, Our team has been alerted of your situation and they are standing by to assist. If you could please contact our Corporate Customer Service Escalation Team here: http://www.wen.com/lp/cet someone will be in touch with you shortly to help get this resolved. Thank you.

Anonymous
map-marker Caldwell, Idaho

Deceptive Marketing

I ordered the product and tried it. I called and cancelled after they sent me an auto shipment and charged my account. The girl I spoke with said a shipment already went out and there was no way to stop it. She said the account has been cancelled and there would be no more payments coming out. Much to my surprise, another payment came out. I called right away and was told a completely different story. I was told they send their customers 3 months of product to sav them money on shipping. They take the payment our in 3 monthly payments so I will have 1 more, It wasn't until I said I was going to warn people that they told me I have 60 days to return it. What a scam. This stuff is so expensive... Shame on me for not reading the really small print.
View full review
Loss:
$135
Reason of review:
I feel deceived

Preferred solution: Let the company propose a solution

Anonymous
map-marker Quarryville, Pennsylvania

My Hair has never looked or felt better

I received WEN in the mail approximately 1 week after I ordered it. At that time I had 3-4 bottles of other professional shampoo and conditioners in my shower. I used WEN 1 day and planned on using all of the other product that I had in between shampoos. On the first shampoo I was discouraged because it did not lather and my thought was this couldn't be cleaning my hair. The next day I used another product. When Normally when I shampoo my hair I have to used a conditioner ever day or it is very hard to comb while I'm blow drying my hair. On the third day I again used WEN. I noticed my hair looking and feeling smoother and less frizzed and extremely manageable. I continued using the other product's every other shampoo and i noticed on the days I wasn't using the WEN my hair did not look as shinny. It didn't take long before I was using WEN every day. I threw out my other products. Three weeks later I saw my stylist and she looked at me and said where did you get your hair cut, they look beautiful. I laughed and said, "you are the last to cut my hair, I would not go to anyone else." I told her that I had been using WEN daily and I love it. She couldn't take her eyes of of my hair. Now, we are talking about a stylist who works for the top stylist in the county, charging as much as $300. dollars for a haircut. I was so pleased to hear her expert opinion over the luster and shine of my hair. The only thing I found not to be accurate is the amount you need to use per shampoo. I use 3 pumps. It does read that you should use 10-16 pumps of WEN. I onky use 3 and its plenty. I Love my Hair. Thank You Chaz Dean
View full review
Reason of review:
Good quality
Anonymous

WEN is TROUBLE !

I ordered WEN early Nov. 2014 .

Called and canceled WITHIN 24 hours. was told the product was already sent out but as soon as I return it they would return my money , when I got the junk 8 days later I did in fact return it. I waited for my returned money but instead I got a notice from my back that I was in over draft so I went down to find out why , I found out WEN took another payment from my account instead of returning my money , I went home and called them this time they said I HAD to finish paying ALL 3 payments before they could return ALL my money , I laughed and hung up went back to my bank and was told to file a fraud charge through my bank so I did and had that one payment back in my account with in 48 hours and the over draft dropped . and a BLOCK on my account so WEN could take no more money .

Again I waited for my return Balance owed to me from WEN , instead I received a bill for 79.00 , I called them this morning and was told they have NO RECORD of me , the returned box but yet they have something on me to send me BILLS for 79.90 ?!?! I told them after I get done posting this complaint I was reporting them to the BBB and NEVER to send me another BILL ...

I think I will be sending them a Bill instead . I am glad they record phone calls on their end cause they will hear how mad I was not being able to talk to someone who could speak English well enough to understand them and how mad I was when I called the second time and was told I could NOT speak to a supervisor .

View full review
Reason of review:
Problems with payment
1 comment
Guest

Please contact our Corporate Customer Service Escalation Team here: http://www.wen.com/lp/cet so that we can assist you directly. Thank you.

Anonymous
map-marker Wichita, Kansas

Hair Care Product Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My problem was my head dried out and itching like crazy call the company and was bounced back and forth for 45. So I cancelled it.
View full review
Reason of review:
Bad quality
Anonymous
map-marker Chicago, Illinois

Wen - Shampoo Review from Chicago, Illinois

I had the same experience with Wen and had to think what had changed in my life to cause my thick, constantly growing head of hair to fall out and stop growing. It took me a little while to attribute the hair loss to Wen. Didn't want to believe it. Chaz claims his cleansers to be so superior to all of the rest. Well only if you're looking for a product to take your hair out! It holds the world record in my book. I stopped using Wen about 2 months ago. My hair is slowly growing again. I'm using a $3 bottle of SHAMPOO that was popular back in the day (Mane & Tale). Warning to anyone thinking about wasting their money on Wen, save your hair and your money. Anything out there is better than Wen even a bar of soap. I wish I'd never seen that infamous infomercial. This product should be banned for sale until an official investigation is conducted. There are definitely enough complaints out there to start a law suit. I'll be contacting the FDA and BBB to file complaints.
View full review
Reason of review:
Bad quality
Anonymous
map-marker Cleveland, Ohio

Excessive Hair Loss

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I thought it was my medication that was making me lose my hair, had a thyroid check, found I was physically fine. Wasn't the medicine, every time I washed my hair I would find lots of it in the tub. I had fine hair, but lots of it. Now you can see my scalp, and I can actually feel the sun on my scalp, it's terrible. I am so depressed, it's all I can think about. I only hope my hair will grow back. My stylist said its not possible for a shampoo to cause hair loss, as did my doctor, but this product does cause hair loss.
View full review
Cons:
  • Hair loss
Reason of review:
Gross hair loss

Preferred solution: Let the company propose a solution

4 comments
Guest

I see 1000's of complaints online about massive hair loss from using WEN, however, the person I talked to at the FDA only found 3 complaints. If we are going to get action from the FDA, *everyone* who has had hair loss from Wen needs to contact their FDA regional office and give them your complaint!

Contact the FDA at 888-723-**** and they will direct you to the regional office that will take your complaint by phone. (can also use an online form)

Guthy R

Our Corporate Customer Service Escalation Team would like to learn more about your experience and assist with anything outstanding on your account. Please contact the team here: http://www.wen.com/lp/cet.

Once the form has been submitted, someone will be in touch with you directly. Thank you.

Guest

I too had the same problem, used different shampoo and not one hair in the drain, someone should investigate all these claims can't be someone's imagination!

Guthy R
reply icon Replying to comment of Guest-890503

Hi Lois, We'd like to learn more about your experience with WEN. Please contact our team here: http://www.wen.com/lp/cet.

Once the form has been received, someone from our team will contact you directly. Thank you.

View more comments (3)
Anonymous
map-marker Richmond, Illinois

Customer Service

Personal that work with in the customer service for this company don't take any responsibility for screwing their customers. They have charged my account more than once with unauthorized transactions even after being told to take my card off file. I have in return received several insufficient funds charges. No one should allow these people to keep their information on file. This could happen to anyone that deals with this company. This is the second time that something has happened when dealing with this company, the first time was being charged for products that I never received and that situation took more than two months solve.
View full review
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guthy R

Hello, Please fill out this contact form: http://www.wen.com/lp/cet so the Corporate Customer Service Escalation Team can offer you direct assistance. Thank you.

Anonymous
map-marker Gotha, Florida

Wen - Shampoo Review from Gotha, Florida

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
At the begging of using Wen products I was happy because my hair was soft to the touch but only when it was wet. In less than a month my hair start falling off like crazy follicule included. I went to a dermatologist to check if I had something wrong with my scalp or hormones and everything was fine with me. The doctor ask if I was using a new product in my hair or shampoo. I told him about the Wen products and she told me she had two patients with the same problem of losing hair and also using Wen. I try to contact Wen company but after 8 minutes waiting I get tired of waiting.
View full review
Reason of review:
Damaged or defective
1 comment
Guthy R

Hello, We would like to learn more about your experience with WEN. If you could please contact us here: http://www.wen.com/lp/cet, someone will be in touch with you shortly to speak with you directly. Thank you.

Anonymous
map-marker Mountain View, California

Hair Care Product Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I'm 53 fine hair. It leaves my hair grease! when I went to cancel my orders their customer service was the worse I have ever dealt with! I would not refer any one to use Wen hair products VERY VERY unhappy and their customer service is the WORSE
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Vestal, New York

Am I the only one happy with Wen?

Just stumbled across this website on Google after looking for somewhere to buy this product in a store to avoid shipping fees. I've never had a problem Wen. A coworker first recommended it to me a few years ago because my hair was so fried(so bad that it as just breaking off) from dying it so much. So I ordered their starter kit, tried all of the products that came with it and found that I could only use the cleansing conditioner and the hair mask stuff because my hair is very thin and too much product after washing makes it look greasy. After awhile I found that I wasn't using Wen as fast as they were sending it so I cancelled the auto charge/send option, no issues there, and began ordering a bottle as I needed it through QVC. Stopped using it for awhile when my hair became healthier and just recently started again because I bleached my hair to have fun with some unnatural colors. I'm completely happy with it, as it's gentle on my color and keeps it vibrant for far longer than regular shampoos.
View full review
Anonymous
map-marker Tallahassee, Florida

I LOVE WEN. IT SAVED MY HAIR!!

I don't know what customers are talking about with hair loss personally. I love this product it saved my hair..like it SAVED my hair. It does not strip the color and it keeps the color so vibrant. Wen rocks. This product is so easy to use.. you don't need shampoo just the cleansing conditioner. It smells amazing and yeah it definitely works for me. My hair has gotten much longer since I started using wen. Its been about 2 years now and I will continue to use this amazing product! I recommend buying this product. Hair loss can be from stress in your life, etc. but I have never had an experience of hair loss with Wen , at all.
View full review
5 comments
Tayron Nlp

If hair loss was from stress, you would meet few adults with hair. My daughter, age 10, lost 95% of her hair after using this product for 2 weeks (not every day).

Just because you were lucky, doesn't negate other's experience of hair loss with this product.

Thousands of people can't be wrong. :-(

Guest

Wen is a wonderful product! I recently underwent chemotherapy AND radiation and didn't lose my hair!

I even went 6 months or more without a professional haircut! When I finally went in Dec to get it cut ,the stylist said my hair was healthy and that I had hardly any split ends at all!

Now that amazed me! Wen is an awesome timesaver,moneysaver,and hair saver!

Guest

well, if I ever get Wen, I'll just use it on my ends. It won't touch my scalp!

My hair is over 3 feet long.

I just want the ends to be conditioned. If any of you are worried, just try using it on the hair that falls beneath your chin.

Guest

i think the people talking about hair loss probaly have curly hair, me and my 16 yr ols daughter have very long thick curly hair ,we only wash a few times a week and anyone w curly hair know u dont brush it cuz u end up w a dry frizz poof har so when we do wash it and run a comb thru w the conditioner a ton of hair comes out bcuz we are not brushing it everyday,and everyone loses hair everyday,but when being washed and combed a few days a week it adds up

Guest
reply icon Replying to comment of Guest-927427

not 'me and my daughter'. It should be 'my daughter and I'. Can't anyone speak good English anymore?

View more comments (4)
Anonymous
map-marker Forest Lake, Minnesota

Worst Experience Ever!!!

I ordered this online and checked the one time only shipment, but instead they kept sending me product and charging my credit card. I called three times before they finally stopped sending me product. I sent back the product I did not order and they finally did credit my card, but they ripped me off for another $11.97 for shipping it to me in the first place! Wen Hair Care is terrible! It made my face, neck, back, chest and arms break out, my hair started falling out, and it wouldn't rinse out of my hair, leaving it a greasy mess. The people at Wen said I wasn't using it correctly. I used it exactly as the directions told, so they obviously didn't have the correct directions. I have fine long blonde hair and it was a mess after using Wen. Do Not purchase this product it is nothing but a huge rip-off!!!
View full review
Reason of review:
Not as described/ advertised
2 comments
Guthy R

Please contact our team here: http://www.wen.com/lp/cet so that we can speak with you directly and offer assistance regarding your experience with WEN. Thank you.

Guest

I just tried to order the special they were advertising on VALU... the lady took all my information and credit card info....

and at the end of the conversation, told me I would be charged 29.95 a month. Not what she told me on the beginning of our conversation...

I told her take me off there list and they better not use my card info. She said, OK thank you..click, Sorry Sorry customer service!,,,,,,

View more comments (1)
Anonymous
map-marker Arlington, Texas

Wen Hair Care Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Wen took my hair out, when took my hair out and staying in and I'm balding my daughter also used it and she's bawling the top and her hair is thin and I haven't told me disappointed with LAN my granddaughter used it and she also has had problems with the win
View full review
Reason of review:
Not as described/ advertised
1 comment
Guthy R

Hello - Our Corporate Customer Service Escalation Team is standing by to assist. Please contact the team by filling out this form: http://www.wen.com/lp/cet or email us at CorporateEscalationTeam@***y-Renker.com with details of your experience.

Once our team receives the form or email, they will be in touch shortly. Thank you.

  • 1
  • ...
  • 43
  • 44
  • 45
  • 46
  • 47
  • ...
  • 120