Wen
Reviews and Complaints
Product sucks, company unprofessional and fraudulent
- Fraud
- Stripped my color
- Deceptive business
Preferred solution: Full refund
I ordered 1 of you new citrus products and you charged me for 5 FIVE WHY WOULD I ORDER 5 that is $350
- Product
- Automatic replacements
- Price gouging
- Deceptive marketing practice
Preferred solution: Full refund
Deceptive Marketing
Preferred solution: Let the company propose a solution
My Hair has never looked or felt better
WEN is TROUBLE !
I ordered WEN early Nov. 2014 .
Called and canceled WITHIN 24 hours. was told the product was already sent out but as soon as I return it they would return my money , when I got the junk 8 days later I did in fact return it. I waited for my returned money but instead I got a notice from my back that I was in over draft so I went down to find out why , I found out WEN took another payment from my account instead of returning my money , I went home and called them this time they said I HAD to finish paying ALL 3 payments before they could return ALL my money , I laughed and hung up went back to my bank and was told to file a fraud charge through my bank so I did and had that one payment back in my account with in 48 hours and the over draft dropped . and a BLOCK on my account so WEN could take no more money .
Again I waited for my return Balance owed to me from WEN , instead I received a bill for 79.00 , I called them this morning and was told they have NO RECORD of me , the returned box but yet they have something on me to send me BILLS for 79.90 ?!?! I told them after I get done posting this complaint I was reporting them to the BBB and NEVER to send me another BILL ...
I think I will be sending them a Bill instead . I am glad they record phone calls on their end cause they will hear how mad I was not being able to talk to someone who could speak English well enough to understand them and how mad I was when I called the second time and was told I could NOT speak to a supervisor .
Hair Care Product Review
Wen - Shampoo Review from Chicago, Illinois
Excessive Hair Loss
- Hair loss
Preferred solution: Let the company propose a solution
Customer Service
Preferred solution: Full refund
Wen - Shampoo Review from Gotha, Florida
Hair Care Product Review
Am I the only one happy with Wen?
I LOVE WEN. IT SAVED MY HAIR!!
Worst Experience Ever!!!
Wen Hair Care Review
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Hello, Our team would like to learn more about your experience and assist with anything outstanding on your account. Please contact us here: http://www.wen.com/lp/cet with the details provided in your post and someone will be in touch with you shortly. Thank you.
Hello, Our team would like to hear more about your experience. If you could please contact us here: http://bit.ly/1EJQtOL with the details you’ve provided above, someone from our Corporate Customer Service Escalation Team will be in touch shortly to assist.
They did the same thing to me. Charged me twice and when I called the company the rep told me their computers were down and she could not help me.
So now I'm getting TWO trial offers and they deducted $88 dollars from my checking account.