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Get with it WEN

I order the wen about 10weeks ago and yet i still haven't received it and everytime i ring to ask whats up and the first time i rang they said " we received your money 2 wks ago i will put a note telling them hurry up and sent the product and i should receive it up to14 working days" and 4 weeks later i rang to say i haven't received anything yet and they said " it has just been sent to you and you should get it up 14 days working" how fark up is that. Get with it WEN your losing customers.
#180989
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I ordered the product and have never recd it. I emailed them twice and neither email was answered. I emailed them again this morning and told them not to send the product, cancel my order and do not make any charges to my credit card. I know they probably won't...
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Anonymous
Shantel Moore

I have literally emailed this company more than 10 times in the last 3 months kindly asking how to return my products and have heard nothing back... and then I get a bill in t...

Anonymous
Anonymous

I have been receiving Wen for many years now. I've never had a problem & LOVE their products. Here is the customer service #. I hope this helps. 1-800-964-1892.

#176564
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We signed up to get this product for a friend, however were charged multiple months after for continued deliveries. After calling to request our account, they tried to sell me more products and did not close our account. I was forced to cancel my credit card to...
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Anonymous
Disgusted

:( I am so disgusted with WEN, G-R - all of it!!! I also fell into the extra charge for more product BS. The shipment that arrived after the one I actually ordered, costs ...

Anonymous
Jules

Shelley must be a G-R employee. I\'ve had the same problem with them - on two separate products. SO done with G-R!!! They are sneaky.

#176359
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I LOVE WEN

I think this Wen conditioner is GREAT. May these people are not using it right. FOLLOW DIRECTIONS. My hair looks like a million bucks and I've only used it once. I do believe that it is to expensive. Not many people this day and time can aford to spend that much on hair products. However, it's a great idea and I wish I had come up with it. My hair is soft but has body....that to me is amazing. I have shine! I hardly ever have shine. Use it right people. It really is great stuff. I promise.
#174211
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I am very disapointed in the customer service and deceptive practices of this company. I ordered Wen products to try because it seemed like a good product. Well, they billed my credit card again,WITHOUT my permission and mailed a new shipment. They said I may not get...
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Anonymous
Tasha

I am so thankful to have read these reviews. I almost ordered!

Anonymous
Tasha

I am so thankful to have read these reviews. I almost ordered!

#172584
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Wen is criminal! Multiple charges with no product

Quite simple really. I ordered for my wife and they sent 1 order. After that they charged my 6 times in 1 month and sent nothing and will not return my money. The last person I talked to told me I was a sucker from buying from them and I should have read the internet reviews about Gunthy Reneker before I bought, then they hung up. I thought Chaz Dean was a good soul but I guess it's not true as he is a part of the scam. Buyer should be aware! Run away from anything with Gunthy on it.
#172356
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Wen in Washington, District Of Columbia - Took my money-Still haven't received product!

I ordered Wen hair products back before Christmas! They have deducted the money out of my account and as of today, I still have not received my product! After numerous phone calls, transfers and being placed on hold- they have no excuse but apologies! They claim it was sent but can't give me a confirmation number or tracking number. They tell me my 911 address is not good, which I get things delivered weekly! So I gave them my PO BOX and it still hasn't came! They have my money and I want it back! I would NEVER refer someone to WEN!!!
#170789
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They toke money out of my acct without permission & refuse to refund my money.I've had to call over for times and stay on hold for at lease 5mins each time. I would never refer anyone to use "Wen" products! I've return the products and still haven't receive...
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Anonymous
Satisfied Customer

They state clearly that they will charge you if you don\'t cancel in the first month! Read the instructions, and be a responsible consumer before slamming people who are just...

#170154
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Someone was banging on about WEN containing Sulfates. The actual ingredient referred to is Behentrimonium methosulfate which is the mildest hair-detangling ingredient available. It is made from non-genetically modified rapeseed oil. This ingredient is renowned for its...
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Anonymous
Anonymous

Well I'm concerned cause I just started using it and my skin has been itching and getting hives, I'm alergic to sulfa so I need to know if there's sulfa in WEN?

Anonymous
Sarah in St Pete

8) I started using Wen products almost a year ago. I am post menopausal and my hair was thinning. I had used sulfate free shampoos and shampoos for \"older\" hair and my hai...

Bendigo, Victoria County
#168366
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i placed an order for wen on wed and just a few hours later had an emergency occur which caused me to cancel my order to have my money refunded. i was told that my cancellation was sent to a supervisor,well the next day i check my bank account to find out that my money...
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Anonymous
Anonymous

I agree, their customer service is the worst around. Me too with the cancelation. They received the product back and it took multiple calls and about 3 months before my money...

Anonymous
chrissy

I love WEN. Its the best conditioning cleanser I have ever used. I used to spend so much money on cheap and expensive shampoos and conditioners for my hair type and they never...

#165630
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