Latest review first
I ordered a set of this product (Wen) from Chaz Dean in California and don't see much difference after using it. But today, I received another complete set, with a bill for this month and the next! Evidently this is a "hair club." This is the old...Read more
I ordered this product after watching the commercials on TV after receiving the products I was so unhappy my hair would not hold curl it was just horrible. I sent an email to Wen's canceling my order well to my surprise when I was reviewing my credit card statement...Read more
This product does NOT work as promised. It is sub-par at BEST. I guess it's like any other infomercial product - never works as promised. And, if you do the math, it's not cheap. But never mind the sub-par product, or the expense, or the fact that the product...Read more
Wen and Vita-Power
Your products are not worth the three dollars I pay for Suave. No, my hair was not unbelievably soft, nor manageable, it was as if I had rubbed dirt into my scalp and rinsed. Not only were your products disappointing, but I asked to receive one three month supply every two months and was told that was fine. However, I was charged for the second shipment only one month after the first. My situation had changed in that month, and I was no longer able to afford a monthly shipment of Wen Hair Care. I planned on canceling my subscription a few weeks before the second shipment was due. Because I was charged a month early, my account went negative and I was charged $60 by my bank, just for overdraft fees. I understand that nothing can be done about those fees. In addition, when I first placed my order, I was asked if I would like to add a one month's supply of Vita-Power vitamins for $3.99 plus a small handling fee, I agreed. I was not told that Vita-Power would in fact send me two month's supply (which I did not actually receive for 50 some days) and charge me full price for the second month's. Outraged, I called to return both the two month supply of vitamins and the second shipment of Wen. I was given return numbers for both items but no return labels, so I assumed that my shipping costs would be reimbursed with the refund. I paid $14.62 to return the Wen Hair Care System, and $9.96 to return the Vita-Power vitamins. I paid $24.58 to return products that I should not have received. I called to ask for a refund of $14.62, and was only given a refund of $7.95, which is what i had already paid to have the shipment sent to ME. I was not refunded any return shipping costs. I would also like to express my disappointment that your company is affiliated with Vita-Power, and feel I should warn you that continued promotion of their products will result in legal action, not only from myself, but from hundreds of disgruntled customers that have been tricked by Vita-Power.
I am a hairstylist at a large salon in Chattanooga. I fell in love with your product after trying it. I have tried 3 times, unsuccessfully to reorder and customize my order via telephone. I asked to receive three 16oz bottles of the cucumber/aloe formula and two...Read more
Wen Hair Products
I am an older lady who still works part time, and just love the Wen hair products. My hair has never been so easy to manage and care for. Just condition and let dry.. Soft curls love this product!!My sister had me try the product and from day one I have been using this product for about one month. My scalp went from itchy to normal feeling and my hair went from tight curls (natural curly hair) to soft curls. I have always worn it short but I am now considering wearing it longer. I just love this new product..
Two months ago, my wife called the company and told them to stop sending me the product. Apparently, she ordered some on plan where the company would send her the hair products on a monthly basis. As per CRC Chaz Dean Wen hair product commitment, the program could be...Read more
I like the product I was charged for two shipments and only received one. I changed my address about a month ago and I have been on the phone and several emails still no shipment.I was charged 47.44 this time and the last shipment was 29.30. I like the product I...Read more
first off the piggyback off of publisher clearing house apearing to be one of the same second the make it seem like there layway is a system where you are paying a monthly bill like a credit card but once they get your first payment thats when they spring the old when...Read more
I love the product and I just ran out. I can't get in touch with anyone. I tried emailing their customer service but got nowhere. You can't order individual products from the site which is ridiculous. The site says they have no record of my email address in...Read more
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