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I wanted to try Wen, then came here to read reviews, and found that really, most of the pissed off consumers were pissed about money, orders, service, etc., basically the business end of Wen- very few people were unhappy with the product itself, and some people even...
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3 comments
Anonymous
#208353

hopefully wen will work for me... i have unruly dry, thick, frizzy, curly hair and i've tried everything.

i'm thinking about trying the 30 day trial. is it worth it?

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Review
#189248 Review #189248 is a subjective opinion of poster.

WEN Representative lied to me

I signed up for WEN hair care and after a few months decided to cancel, but they were so insistent that they talked me into keeping my account but changing the products. When it started piling up in my cabinet I finally called and cancelled. The company rep told me I could return all unused and unopened product and I would be refunded. This was a lie and now they have the product I paid for but they won't refund my money. Also, after 3 months, they took another deduction out of my checking account and tell me it will take 6 weeks to refund it back. I wish I had found this website before I ordered from this company.
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Review
#188684 Review #188684 is a subjective opinion of poster.
I ordered a set of this product (Wen) from Chaz Dean in California and don't see much difference after using it. But today, I received another complete set, with a bill for this month and the next! Evidently this is a "hair club." This is the old...
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6 comments
Anonymous
#681453

its states it is auto ship yes. however out of 5 charges, we received product twice. after cancelling - they then charged us again.

contacted mastercard - who have had many complaints about them - and are now in the process of (trying) to be refunded for the product we did not get - and the charges for product that was not shipped after we cancelled.

it is a scam in the sense they hope that you are rich enough to just not care what is charged - and only send you enough *** to make you think more is coming.

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Review
#188573 Review #188573 is a subjective opinion of poster.

Wen's Hair Care Buyer Beware

I ordered this product after watching the commercials on TV after receiving the products I was so unhappy my hair would not hold curl it was just horrible. I sent an email to Wen's canceling my order well to my surprise when I was reviewing my credit card statement a month later they charged me again AFTER I had canceled my order I called & spoke with a representative & he gave me his badge number and a confirmation number for cancellation & then Wen's charged me again today after it was canceled over a month ago!! I have filed a complaint with the BBB and disputed the charges with my credit card company. Everyone needs to follow and file complaints with the local Better Business Bureau and their credit card companies this MUST STOP. This is nothing short of THEFT!
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1 comment
Anonymous
#168073

I dont think this is so much the fault of the hair care product. It is the distrebuteur (Guthy Renker).

It seems everything involving this company is the same. We have ordered pro active with them years ago. It took cancelling a credit card to get the payments stopped four months later.

I have heard numerous stories of ordering with this company. I do not order anything, even if the product sounds wonderful, if Guthy Reker is part of the deal.

Review
#188240 Review #188240 is a subjective opinion of poster.
Loss
$100
This product does NOT work as promised. It is sub-par at BEST. I guess it's like any other infomercial product - never works as promised. And, if you do the math, it's not cheap. But never mind the sub-par product, or the expense, or the fact that the product...
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6 comments
Anonymous
#160126

Response to "Mary" or Wen Hair Care really.

It's interesting that the tone and verbage of the response from Mary sounds oddly familiar - oh I remember, it sounds like it's from the infomercial. Especially: "I called all my friends and they used it" and, this is too rich: "fabulous results for everyone!"

Ok really? What individual consumer talks like that?. None. Only a person hired by the corporation's marketing department.

A reasonable consumer would say only what they personally know - that they had fabulous results.

How pathetic that the company hires 'Moles' to monitor internet sites for negative reports on their products and has them post fabricated, self-serving responses.

Well, good luck, you have your work cut out for you - there are A LOT of pissed off consumers out there.

And I would just further state that the product speaks for itself. It does not perform as promised, it is sub-par, and too expensive for the results achieved - or lack of results. Then add the horrific customer service and it REALLY isn't worth it.

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Review
#187788 Review #187788 is a subjective opinion of poster.

Wen and Vita-Power

Your products are not worth the three dollars I pay for Suave. No, my hair was not unbelievably soft, nor manageable, it was as if I had rubbed dirt into my scalp and rinsed. Not only were your products disappointing, but I asked to receive one three month supply every two months and was told that was fine. However, I was charged for the second shipment only one month after the first. My situation had changed in that month, and I was no longer able to afford a monthly shipment of Wen Hair Care. I planned on canceling my subscription a few weeks before the second shipment was due. Because I was charged a month early, my account went negative and I was charged $60 by my bank, just for overdraft fees. I understand that nothing can be done about those fees. In addition, when I first placed my order, I was asked if I would like to add a one month's supply of Vita-Power vitamins for $3.99 plus a small handling fee, I agreed. I was not told that Vita-Power would in fact send me two month's supply (which I did not actually receive for 50 some days) and charge me full price for the second month's. Outraged, I called to return both the two month supply of vitamins and the second shipment of Wen. I was given return numbers for both items but no return labels, so I assumed that my shipping costs would be reimbursed with the refund. I paid $14.62 to return the Wen Hair Care System, and $9.96 to return the Vita-Power vitamins. I paid $24.58 to return products that I should not have received. I called to ask for a refund of $14.62, and was only given a refund of $7.95, which is what i had already paid to have the shipment sent to ME. I was not refunded any return shipping costs. I would also like to express my disappointment that your company is affiliated with Vita-Power, and feel I should warn you that continued promotion of their products will result in legal action, not only from myself, but from hundreds of disgruntled customers that have been tricked by Vita-Power.
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Review
#186750 Review #186750 is a subjective opinion of poster.

Wen in Chattanooga, Tennessee - The customer service is horrendous and the website is down.

I am a hairstylist at a large salon in Chattanooga. I fell in love with your product after trying it. I have tried 3 times, unsuccessfully to reorder and customize my order via telephone. I asked to receive three 16oz bottles of the cucumber/aloe formula and two bottles of styling gel, recurring every 3 months. When I (finally) received the order, I received five 16oz bottles of the almond mint formula...Completely wrong in every way and still addressed incorrectly. This morning I spoke with Robert who agreed to refund and accept a return of this order, with shipping also being refunded. I am extrememly frustrated with the customer service I have been receiving. Robert said he had no idea why I was sent this particular order but that my modified order was in the computer accurately and to look for the correct order in the next week. What is going on??? This is my last attempt to get this order right. Can anyone help me????
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1 comment
Anonymous
#156073

You can order WEN by Chaz Dean on www.QVC.com for a much lower price, and put it on auto-delivery. In the search box at QVC.com type "WEN" and you'll get three pages of Chaz Dean's products.

You can also order WEN at www.Amazon.com or www.ChazDean.com.

If you're having serious account problems, you should call the Guthy-Renker Corporate Office at (800) 274-4910 extension 5001 for Customer Relations, from 9-5 Pacific Time, Monday-Friday. I hope this helps!

Review
#186497 Review #186497 is a subjective opinion of poster.

Wen Hair Products

I am an older lady who still works part time, and just love the Wen hair products. My hair has never been so easy to manage and care for. Just condition and let dry.. Soft curls love this product!!My sister had me try the product and from day one I have been using this product for about one month. My scalp went from itchy to normal feeling and my hair went from tight curls (natural curly hair) to soft curls. I have always worn it short but I am now considering wearing it longer. I just love this new product..
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Review
#185642 Review #185642 is a subjective opinion of poster.

Chaz Wen ripoff

Two months ago, my wife called the company and told them to stop sending me the product. Apparently, she ordered some on plan where the company would send her the hair products on a monthly basis. As per CRC Chaz Dean Wen hair product commitment, the program could be discontinued at any time. My wife stopped the shipments. I called the company and requested they stop shipments and discontinue the program. They said that would not be a problem and in fact they stopped sending the product to my home. None the less, I was billed for this past month. Recently, I checked the company on the internet and found that this company is the recipient of numerous complaints. I will call them tomorrow and insist that they immediately credit my credit card account and send me verification of the fact within ten days or else I will call the New York Attorney General's office and file a formal complaint with them against the company.
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3 comments
Anonymous
#366789

the stuff works great. the problem is that they sent me a second shipment even though I never wanted it and now I have to pay to send it back.

I orderd $30 of product and they sent me $160 worth of stuff. :( So even though I liked it I will be sending it back on the pricible of it.

I will not order again. :# Signed so angry.

Anonymous
#324613

who would name their "cosmetic" product after pustulent boils (or wens)? Like when GM tried to sell cars in Mexico called "NO VA"

From what I've seen this stuff doesn't please users. Their product development people never even looked up the definition of "wen". Talk about lazy corporate idiotic ignorance.

Same go for their chemistry specialists during product development?

Anonymous
#151532

It is Guthy-Renker that you should pissed at, not Chaz Dean. Guthy-Renker sucks.

If you want to order Chaz Dean's products, I recommend you order directly from his website. No hassels or autoship.

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Review
#184948 Review #184948 is a subjective opinion of poster.

Wen Hair Care

I like the product I was charged for two shipments and only received one. I changed my address about a month ago and I have been on the phone and several emails still no shipment.I was charged 47.44 this time and the last shipment was 29.30. I like the product I have been waiting a long time now;it must be three weeks;since I found out that the shipment was sent to my old address.It was sent out originally four or five weeks ago;that's when my bank account was charged.I would like to have what I paid for. My account number is 4900638. My name is Maria Carta Crescitelli (Oettinger)
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3 comments
Anonymous
#174076

I did like the product and was very disturbed when my account was charged the $47.44. I called the customer support they informed me it was a new tax for Colorado????

Really! So I cancelled that is ridiculous!! If this is the case they should have to inform the consumer and ask if they still want the product!! But...

it is a LIE!! VERY VERY DISAPPOINTED!!!

Melissa

Anonymous
#151955

Absolutely love the product, especially the Sweet Almond Mint. I autoship every 3 months, receiving 2-16oz bottles of product, as I have medium/long hair. I run out of product before 3 months is out. I have a pile of texture balm, styling product and deep conditioner, as I don't use that often.

Amazon.com offers Sweet Almond Mint by the gallon at $186. Free shipping. This equals a full year supply of my product.

Chaz Dean, at $89.95 every 3mos would equate to $224 for a full year.

Considering I don't use the other hair products that often, I'm canceling my order and using an outside source. Much too expensive!! I hope I don't have a problem....

Anonymous
#151825

how did you order it? Phone? from Wen site, or guthry rinkly?

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Review
#184125 Review #184125 is a subjective opinion of poster.
Loss
$47