Latest review first
I ordered wen hair products off tv ,my order came within two weeks a slight problem with billing, I called customer service, talked to a guy briefly , by morning error was fixed. i get perms in my hair twice a year. my hair was dry and dull, now my hair is so soft,...Read more
August 28, 2010, WEN by Chaz Den 19122329 PDBPP I ordered Wen Hair Care to try. After a month they sent me another one saying it is a 3 mo. supply and would once a month charge my credit card. They said when I ordered the firt one that I had joined a club and would be...Read more
Wen has not worked since day one,and it's been several weeks now. I have long and healthy thick hair till my shower last night in which a dime sized hole on the crown of my head fell out. My hair fell out every shower but not like this,and I thaught I was just...Read more
Please let me explain. For all of the people complaining about the auto-ship program and bashing WEN and Chaz Dean, do a little research! You did not order from Chaz Dean, you ordered through Guthy Renker. They are the ones ripping you off. Chaz Dean studios does NOT...Read more
I purchased wen and i was completely disatisfied. I could get better results by using regular conditioner, rubbing hard, combing and rinsing. they don't tell you that your 3 month supply will be sent automatically and that you will be paying for it over a 3 month...Read more
Wen in Washington, District Of Columbia - Can't reach a live Person
Wen hair products sent me a 3 month supply of product withing 30 days of receiving the initial shipment even though it claims I have 60 days to be "satisfied". When I call to get an RA number to return it, the recorded voice wants me to talk into the receiver and tell her why I'm calling. She even gives me examples which are all very positive. It then claims it can't understand what I'm saying and hangs up. I've even tried using the exact words the recording has given me as an example. Haven't gotten thru for 3 days. Do not purchase from this company - scammers!
Wen in Moreno Valley, California - Lie on website about cost of product
Hello world once again another company ripping off the hard working consumer, my advise to you is if you think this is a good product that' ok but whats it gonna cost you is the real question. I haven't even finish using the 30 day supply when I receive another shipment in the mail, I called the co. and was told that I should have cancel in 30 days that's why I received now a 90 day supply which I didn't want, to top that, it cost 3x's the amount of the 1st order. call bank!
I stopped receiving this product over 6 months ago. The last shipment was refused and the payment was returned to my account. Now all of a sudden months later they start charging me again for product I have not received. Called received worse customer service of my...Read more
I wanted to try Wen, then came here to read reviews, and found that really, most of the pissed off consumers were pissed about money, orders, service, etc., basically the business end of Wen- very few people were unhappy with the product itself, and some people even...Read more
WEN Representative lied to me
I signed up for WEN hair care and after a few months decided to cancel, but they were so insistent that they talked me into keeping my account but changing the products. When it started piling up in my cabinet I finally called and cancelled. The company rep told me I could return all unused and unopened product and I would be refunded. This was a lie and now they have the product I paid for but they won't refund my money. Also, after 3 months, they took another deduction out of my checking account and tell me it will take 6 weeks to refund it back. I wish I had found this website before I ordered from this company.
Do you have something to say about Wen? What happened? What can we help you with?