Latest review first
Stay away from Wen Haircare Products
The product itself is about a C rating from my perspective - definitely overpriced for what you get but not a horrible result. The problem with Wen is that they continue to send you product, even after you have called several times to cancel. I specifically asked to not be set up on a resupply program, but still continued to be charged & sent product. Finally, I called my credit card company and had my charges billed back to me and Wen has been blocked from being able to charge my CC again! They can come pick it up if they want it. I would recommend this approach to anyone having the same problem!
Wen in Fort Worth, Texas - Never recieved
Ordered wen online, put down my business address; which by the way i've never had any problems getting shipments, but never recieved anything from wen they said the address was undeliverable... I highly doubt that.. So I called to issue a reshipment, which I did get charged for, but once again never recieved anything. Despite being frustrated all to *** about not getting my products, I will say this, they better be glad they issued me a refund because if they had charged my credit card twice for something in which I had never recieved they would have been speaking to a very very unhappy woman with a lot to complain about. Oh the representatives were actually decent to speak to on the phone.
WEN products great
In reading the other commentsd about WEN & CS plus experience with prodouct I have to say i ordered WEN thru QVC which I have never had prob with. U need to give WEN chance with your hair & use as directed. I used other products while on emerg. trip 43 days & my hair was horrible!! Watch the video & use as shown & I am sure U will B happy! WEN salons are not the problem with CS but the place U orderd from which order either QVC or Chaz directlly!!Love Fig?lavender cleanser/conditioner & deep condtioner for my colored hair. Have no prolbems with color fading or feeling greasy at all..just soft and manageable for hair on a 62 yr old grandma who still colors her hair!!!
Wen haircare- so far, so very good
My daughter and I are now using the wen haircare products and are pleased with the results. Our hair is ethnic hair & surprisingly, the product works great. I absolutely love the convenience of it. I only wish the product came in larger sizes. I don't understand the many complaints and those that do must NOT LISTEN as the order is being placed. The reps specifically explain the automatic renewals, refund process, cancellation process, etc. During ordering from infomercials just ensure you're AWAKE and LISTENING before forking over your credit card number. As I've stated, so far, so very good.
Wen hair care customer services
I ordered wen hair care On the phone with one of the wen represenatives at the chaz dean studio salon where they sell this products, the female on the phone which i told her to ship me a small bottle to try and to cancel the 32 oz of the cucumber aloe cleanser, she didnt listen and shipped me that 32oz size, i was ticked off, but at that time Wen cucumber aloe worked well, so i let it go, I sure hope they let that female rep was let go!!!!sometimes there attitude on the phone is very honory and pushy to get you off the phone, I dont know if I would rebuy from them again, the females there at chaz dean salon got to fix there personality on the phone when us consumers call there !!!!!! Plus chaz dean got to put himself first to customer services whether upscale people or non upscale People and not to ignore us regular people who wants to speak with him directly, i notice that he and his workers put them celebrities first in there customer services!!!! that is not good!!! Plus they should make there cleanser more lathering, my hair gets coated after awhile of using there products, I tried them all, and Now Im curious bout there pomegranite, they should sell it publicly online and not only on QVC, ONLY products I love is there leave in Gel Lotion !!!
Wen in Boston, Massachusetts - Sent product after being told I did not want it
I wasnt sure if I wanted to continue using product after receiving it so I told them to hold off on sending anymore until I needed it. They just went ahead and sent it anyways, billed me and expected me to return it. I am out of work with a bad injury, running out of sick pay and cannot drive to the post office to return a product I did not ask for. I told the girl on the phone I was unhappy and would write a bad review and her response was "that would be fine"..so here it is...don't order from this company unless you want your checking account garnished without your permission. P.s. the product just weights your hair down with grease and makes it feel disgusting. Along with having to take a cold shower to use it who would want it!!!!!!!!!!!!!
Wen hair prod. advertising is deceptive/manipulative
I saw WEN hair product ads everywhere online. I was excited about using an organic product line to repair and restore my damaged hair. When I ordered, I was responding to an ad offering a 30 day supply for $29.99 + shipping and handling. see below between the double brackets [[ . . . ]] [["Wen Hair Care 30-Day Supply See the difference WEN can make for your hair in just 30 days. 5Wen Hair Care 30-Day Supply WHAT'S INCLUDED QTY SIZE ITEM 1 12 oz. Cleansing Conditioner 1 2 oz. Styling CrÃ¨me 1 2 oz. Re Moist Intensive Hair Repair Mask BONUS ITEMS 1 10 g. Texture Balm 1 Wide Tooth Comb Created with a perfect balance of ingredients, Wen helps you say goodbye to bad hair days! 5Wen Hair Care 30-Day Supply Our 30-day Introductory Kit comes with Cleansing Conditioner, Styling CrÃ¨me, and ReMoist Intensive Hair Repair Mask! You'll also receive TWO FREE BONUS ITEMS: Wen Texture Balm and our Wide Tooth Shower Comb"]] NO WHERE IN THE AD or in the ordering process - was it mentioned that this would be RECURRING ORDER. It was only when I noticed a second charge on my bank statement - that I called their order center, only to be told that the order process did advise me this would be a recurring order. I don't recall seeing or agreeing to that . . so it must be well hidden! I told the rep that I wanted the order canceled, he said in order to get the "discount" for the 30 day supply, the recurring order was mandatory. I repeated that I wished to cancel the order. He than said that 3 additional shipments had already been approved, including the one for which I had just noticed the charge to my account. These charges are executed one month at a time . . how is it NOT possible to cancel the charges and future shipments????!!!! I have subsequently canceled the debit card on file for my WEN account order and will advise friends and family to NOT try this offer. The rep also said that these type of products are not available anywhere except through WEN - which is ALSO NOT TRUE. My sister later told me about an organic product named "no poo" - available through her hair dresser, locally.
Ordered by Wen from Ebay
I recently tried the Wen product. I am using the mint. I have have fine colored hair and noticed that my hair coloring was no longer lasting. I have used 3-4 times now and the first shampoo I lost quite a bit of hair but each time I seen to be losing less...Love the way my hair feels, since I do not use a lot of styling products the Wen seems to work for me. I ordered mine from a reputable person on Ebay just so I could try and not worry about the billing issues..apparently that was a good idea on my part.
Wen hair products-unwanted refills
I tried this product a couple months ago and did not realize this Wen company will send me more hair products automatically and charged my credit card???Called their customer service and was told not only they will charge my card once but two more times.I also told customer service i will return the product once i received it and was told i better get a receipt from post office confirming i shipped the product back to them.I am pissed now I have to hassle sending this back and I'm also paying for postage.I DON'T EVEN LIKE THE PRODUCT!!!SAMPLES MEANS-try the product and if the consumer like it will reoder if not that's the end of it.This is a FRAUD!!!
Wen Hair Care Customer Service
I ordered the Wen Hair Care system, and within 2 weeks I knew I was going to cancel my "membership." I didn't have a problem canceling future orders, but the customer service woman, Mary Lou, was an absolute b!%@# about it. When she asked why I was canceling after such a short period of time, I told her it was not the time saver it proclaimed to be. Mary Lou kept insisting that I just didn't want to put the effort into making my hair look good. I have fairly long hair, and it took me longer to use Wen (the one-step cleaning/conditioning system) than it took me to use shampoo and conditioner separately. On top of that, I live in Chicago where the winters are pretty brutal. A hot shower in the morning is key, but in order to use Wen, I had to start my day with a cool shower -- it couldn't even be warm. I was too skeptical of a shampoo/conditioner all in one, so I followed the directions to the letter. Cool showers suck in the winter!
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