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I started using Wen in March of this year and at first I LOVED it, it made my hair soft and shiny and very manageable. Then in the beginning of September I started to notice an increased amount of hair falling out when I showered, at first I wasn't concerned and just...
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Anonymous
ceanna

My scalp had been sore, red and always stinging and feeling like my hair was being pulled. My hair was unmanageable. One shampoo with Wen gave me relief and manageable hai...

catfite
catfite

Strangely just as I was in market for non soap shampoo, I had decided to use WEN when I was signing up for My Life. I had an allergic reaction to a cheap shampoo and was looki...

#273717
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Okay, wow. I've always wanted to try Wen and bought it from QVC, one of the home shopping networks. The first time I used it, the new special edition Ginger Pumpkin formula, I loved it. My hair had twice the volume and after curling my hair with a curling iron it...
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Anonymous
Jesy

I used it the first time and it was great. Then the second time I washed with it as soon as I got out of the shower my hair was splitting and knotted the moment I dried it. I ...

Anonymous
Anonymous

I used Wen shampoo for over two years and loved the product but had to stop using it because of the price. Since I stopped I noticed that the dye in my hair is staying in, wh...

#273619
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Received the Wen hair products that I ordered from the infomercial. HATE IT! My hair feels heavy and looks oily. I was not charged the introductory price of $29.99, but for $43.60...FIRST Payment on a $113.50 bill! I called customer service and was told they DO NOT...
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Anonymous
blndsoldiergrl

I have to admit, the infomercials suckered me. Like you, the products make my hair feel heavy and oily, like I haven\'t washed it in weeks. I, too, was not charged the \"intro...

#273485
Reply to reviews
purchased a 30 day trial, somehow they decide i need a 90 day trial tried to return it, they won't credit shipping! why have 2 sections, one for 30 days, one for 90 and charge everyone the 90 days..wtf! scam! fraud! never buying from this company again!...
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Anonymous
Nope

I called several times. Customer service was rude as can be. Thanks for reminding me. I never wanna contact ur company again. Ever!!! Don\'t bother replying a post. It\'s n...

GuthyRenkerHelp
GuthyRenkerHelp

Hi There, We offer a 60 day money back guarantee on all our products. If you are unsatisfied with your purchase, please contact us at customerservice@guthy-renker.com. ...

#273455
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Received mail advertisement promising 29.95 hair care products for 9.95 with ad and could enter promo code on-line when registering on-line. When I registered, there was no box for promo code and was charged full amount. When I contacted customer service by phone, they...
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#273189
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They have their "computer geeks" set up computers ahead of time with anti-virus and whatever, so when you buy one you have to pay 100 for the anti-virus and 100 for the geek set-up scam. They do not give you an option. All computers on shelf have been geeked. I...
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#273183
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While working for Dr. Keller as a nurse 23 years ago, I watched him try to make excuses for all the botched facial plastic work he was doing. I was horrified. He confessed to me he was an ENT doctor and had NEVER done a plastic surgery residency. Showed me the how-to...
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Anonymous
tishnuf-a**

I used wen cleansing *** 4 a while thought i liked it but 1. it cost so much $40 a bottle w/tax. 2. you have to use so much -my hair is shoulder length so 6 to 8 pumps per sec...

Anonymous
***sumer

This complaint needs to be placed under medical service provider

#273175
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I placed a one time order for the Chaz Dean Wen hair care products which I received and then received another shipment that I did not authorize that my card was billed for. When calling to complain and ask how to return the product I was told that I would not seen my...
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Anonymous
aj

i also love the product but i hard a time talking to someone that could speak english and would love to order this again but am now scared about getting auto orders and it bei...

Anonymous
pumpkin_sl

i had the same problem i orederd 1 kit and now had them bill me 5 times i had my back do something and got my 2 payments back going to tomorrow to cancel my debit card and fil...

#273017
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First of all the product is not great. It made my hair super greasy. But what really has been terrible is the customer service. They keep billing you and sending product! I sent back the first unwanted shipment and they assured me my account was closed and I...
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GuthyRenkerHelp
GuthyRenkerHelp

Hi There, Our Corporate Customer Service Escalation Team can assist you cancel your account if you would be so kind as to e-mail them at customerservice@guthy-renker.com ...

#272643
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I am not someone who usually complains too much about a product. You win some and you loose some. With WEN I definitely lost, a lot. Here is my story: I got WEN in May 2011, at first I thought I was sold on the product. By August I was over it. It left my hair weighed...
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Anonymous
Wen Girl on a Budget

For anyone that is considering trying Wen, I highly recommend purchasing the product through QVC\'s website instead of the infomercial! I had been interested in Wen for al...

Anonymous
Wen Girl on a Budget

For anyone that is considering trying Wen, I highly recommend purchasing the product through QVC\'s website instead of the infomercial! I had been interested in Wen for al...

#272382
Reply to reviews