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I love the product and I just ran out. I can't get in touch with anyone. I tried emailing their customer service but got nowhere. You can't order individual products from the site which is ridiculous. The site says they have no record of my email address in...
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Anonymous
Anonymous

Wen products are easily available on EBay. Simply bypass the Wen website.

Anonymous
LJf

I have just had the same problem attempting to be able to order individual products. Not only that I have started to receive past due bills in the mail when I have had an onli...

#181717
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I order the wen about 10weeks ago and yet i still haven't received it and everytime i ring to ask whats up and the first time i rang they said " we received your money 2 wks ago i will put a note telling them hurry up and sent the product and i should receive it up...
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Anonymous
needed a laugh

aahahahan jensen you\'re hilarious!! :)

Anonymous
jensen

THEY PROBABLY ARE WONDERING WHAT YOU WANT!! I HOPE YOU SPEAK BETTER THAN YOU WRITE!!!!!!!!!!!!!! :x :? :roll :upset

#180989
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I ordered the product and have never recd it. I emailed them twice and neither email was answered. I emailed them again this morning and told them not to send the product, cancel my order and do not make any charges to my credit card. I know they probably won't...
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Anonymous
Shantel Moore

I have literally emailed this company more than 10 times in the last 3 months kindly asking how to return my products and have heard nothing back... and then I get a bill in t...

Anonymous
Anonymous

I have been receiving Wen for many years now. I've never had a problem & LOVE their products. Here is the customer service #. I hope this helps. 1-800-964-1892.

#176564
Reply to reviews

We signed up to get this product for a friend, however were charged multiple months after for continued deliveries. After calling to request our account, they tried to sell me more products and did not close our account. I was forced to cancel my credit card to...
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Anonymous
Disgusted

:( I am so disgusted with WEN, G-R - all of it!!! I also fell into the extra charge for more product BS. The shipment that arrived after the one I actually ordered, costs ...

Anonymous
Jules

Shelley must be a G-R employee. I\'ve had the same problem with them - on two separate products. SO done with G-R!!! They are sneaky.

#176359
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I think this Wen conditioner is GREAT. May these people are not using it right. FOLLOW DIRECTIONS. My hair looks like a million bucks and I've only used it once. I do believe that it is to expensive. Not many people this day and time can aford to spend that much on...
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Anonymous
kate

i been using wen for about 2 week and my hair is more frizzer now then i was before

Anonymous
Jen

Jessica- Your hair is probably reacting to all the over-drying shampoo that you\'ve used in the past. Your scalp pumps out oil to make up for the drying side effects of over ...

#174211
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I am very disapointed in the customer service and deceptive practices of this company. I ordered Wen products to try because it seemed like a good product. Well, they billed my credit card again,WITHOUT my permission and mailed a new shipment. They said I may not get...
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Anonymous
Tasha

I am so thankful to have read these reviews. I almost ordered!

Anonymous
Tasha

I am so thankful to have read these reviews. I almost ordered!

#172584
Reply to reviews
Quite simple really. I ordered for my wife and they sent 1 order. After that they charged my 6 times in 1 month and sent nothing and will not return my money. The last person I talked to told me I was a sucker from buying from them and I should have read the internet...
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Anonymous
DUH!!

I just read the comment by ANGRY.. just because somethings on Backorder doesnt mean they will stop showing it. What if Mcdonalds ran out of buns in 1 store should they stop sh...

Anonymous
aAgent

Depending on how its ordered say online it CLEARLY says you will get more and be charged. If a rep sends it to you they are suppose to tell you. If they dont on the invoice it...

#172356
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I ordered Wen hair products back before Christmas! They have deducted the money out of my account and as of today, I still have not received my product! After numerous phone calls, transfers and being placed on hold- they have no excuse but apologies! They claim it...
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#170789
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They toke money out of my acct without permission & refuse to refund my money.I've had to call over for times and stay on hold for at lease 5mins each time. I would never refer anyone to use "Wen" products! I've return the products and still haven't receive...
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Anonymous
Satisfied Customer

They state clearly that they will charge you if you don\'t cancel in the first month! Read the instructions, and be a responsible consumer before slamming people who are just...

#170154
Reply to reviews
Someone was banging on about WEN containing Sulfates. The actual ingredient referred to is Behentrimonium methosulfate which is the mildest hair-detangling ingredient available. It is made from non-genetically modified rapeseed oil. This ingredient is renowned for its...
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Anonymous
Anonymous

Well I'm concerned cause I just started using it and my skin has been itching and getting hives, I'm alergic to sulfa so I need to know if there's sulfa in WEN?

Anonymous
Sarah in St Pete

8) I started using Wen products almost a year ago. I am post menopausal and my hair was thinning. I had used sulfate free shampoos and shampoos for \"older\" hair and my hai...

Bendigo, Victoria County
#168366
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