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I ordered when to that I can try it out. That process is very nice. But when I get my shipping information they sent it out on the 4th of Nov. and was suppose to have it delivered to me by the 9th of Nov. Why have I not received it yet. So I called the customer...
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#274484
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Wen products are great! Their customer service dept. SUCKS. Contacted CS 4 different times & got 4 different stories.My billing issues were never resolved after many attempts to speak to a supervisor or manager. Reps were rude, condescending & down right nasty....
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Anonymous
Jesse

Customer service is RUDE! and I got 3 different reps today & received 3 different stories!!! I returned to Wen because I got a nice offer as a returning customer (what a mista...

Anonymous
Sue

Ive been using Wen for over 3 years and LOVE IT!. I\'ve had a few reasons to contact them and never had any issues. I suspect all these complaints are due to people simply thi...

Monongahela, Pennsylvania
#274071
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Wen hair care systems is a rip off, they said i opened two different accounts, so they charged me on both, it was supposed to be a 60 free trial but i got charged twice, then when i went to cancel they said i had to pay 97 dollars for the 90 day shipment before i even...
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Anonymous
Comment to aa

Since you place and pay for the product before it is shipped - reading the invoice is too late! The details on what you are agreeing to need to be specific and easily underst...

Anonymous
TalkAlot

I love to Network, Love to talk! I looked up this company for a couple seconds before deciding to buy, if it is a scam, Work of Mouth is Powerful, but if it is a God sent. . ....

#273808
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I started using Wen in March of this year and at first I LOVED it, it made my hair soft and shiny and very manageable. Then in the beginning of September I started to notice an increased amount of hair falling out when I showered, at first I wasn't concerned and just...
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Anonymous
ceanna

My scalp had been sore, red and always stinging and feeling like my hair was being pulled. My hair was unmanageable. One shampoo with Wen gave me relief and manageable hai...

catfite
catfite

Strangely just as I was in market for non soap shampoo, I had decided to use WEN when I was signing up for My Life. I had an allergic reaction to a cheap shampoo and was looki...

#273717
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Okay, wow. I've always wanted to try Wen and bought it from QVC, one of the home shopping networks. The first time I used it, the new special edition Ginger Pumpkin formula, I loved it. My hair had twice the volume and after curling my hair with a curling iron it...
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Anonymous
Jesy

I used it the first time and it was great. Then the second time I washed with it as soon as I got out of the shower my hair was splitting and knotted the moment I dried it. I ...

Anonymous
Anonymous

I used Wen shampoo for over two years and loved the product but had to stop using it because of the price. Since I stopped I noticed that the dye in my hair is staying in, wh...

#273619
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Received the Wen hair products that I ordered from the infomercial. HATE IT! My hair feels heavy and looks oily. I was not charged the introductory price of $29.99, but for $43.60...FIRST Payment on a $113.50 bill! I called customer service and was told they DO NOT...
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Anonymous
blndsoldiergrl

I have to admit, the infomercials suckered me. Like you, the products make my hair feel heavy and oily, like I haven\'t washed it in weeks. I, too, was not charged the \"intro...

#273485
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purchased a 30 day trial, somehow they decide i need a 90 day trial tried to return it, they won't credit shipping! why have 2 sections, one for 30 days, one for 90 and charge everyone the 90 days..wtf! scam! fraud! never buying from this company again!...
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Anonymous
Nope

I called several times. Customer service was rude as can be. Thanks for reminding me. I never wanna contact ur company again. Ever!!! Don\'t bother replying a post. It\'s n...

GuthyRenkerHelp
GuthyRenkerHelp

Hi There, We offer a 60 day money back guarantee on all our products. If you are unsatisfied with your purchase, please contact us at customerservice@guthy-renker.com. ...

#273455
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Received mail advertisement promising 29.95 hair care products for 9.95 with ad and could enter promo code on-line when registering on-line. When I registered, there was no box for promo code and was charged full amount. When I contacted customer service by phone, they...
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#273189
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They have their "computer geeks" set up computers ahead of time with anti-virus and whatever, so when you buy one you have to pay 100 for the anti-virus and 100 for the geek set-up scam. They do not give you an option. All computers on shelf have been geeked. I...
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#273183
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While working for Dr. Keller as a nurse 23 years ago, I watched him try to make excuses for all the botched facial plastic work he was doing. I was horrified. He confessed to me he was an ENT doctor and had NEVER done a plastic surgery residency. Showed me the how-to...
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Anonymous
tishnuf-a**

I used wen cleansing *** 4 a while thought i liked it but 1. it cost so much $40 a bottle w/tax. 2. you have to use so much -my hair is shoulder length so 6 to 8 pumps per sec...

Anonymous
***sumer

This complaint needs to be placed under medical service provider

#273175
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