Latest review first
Wen in Oak Ridge, Tennessee - Credit card fraud
i ordered this product in november 2011, my credit card was charged a total of 5 timesfor one product, i finally got them to credit my account for 3 of th charges, still have a 29.95 charge on my card, i returned the product in late nov. still waiting for refund. i have called this company a least a dozen times no results , about two weeks ago i received an e-mail telling me that i had been issued a refund for a shippment of vitiamns which i never ordered, no refund. if you order from this company don't use a credit card. Norma collins
Wen Hair Care
I made an online purchase of this product as a Christmas present for my daughter-in-law - a ONE TIME purchase; I did not sign up for a monthly order. I have now received another box of Wen products and the cost has been deducted from my bank account. I will never order anything from them again. My daughter-in-law who likes the product does not want to order anyhing because she doesn't want to automatically receive them and be charged for them. Lost a customer here Chaz Dean as I'm sure she would have continued to purchase your products.
WEN HORRIBLE Customer Service
Placed my order on 01/08/12 was told product would ship on 01/09/12. Today is 01/23/12 and still no delivery. Wen customer service is not willing to help determine why the product has not been delivered. Customer service reps are not willing to take the initiative to help the customer, neither are the customer service supervisors. Four phone calls, same result - consistently no information provided regarding delivery date. Excuses, excuses 7 to 10 business days for delivery. 7 to 10 business days are long gone....DOES WEN EVEN HAVE PRODUCT TO DELIVER? ARE THEY COMPLETELY OUT OF STOCK?
Wen is a rip off. I used it once and it worked great, but the second time not so good. I figured I would try it one more time and my hair felt dirty and stiff. I did send it back, but it can take up to 4 weeks for them to return your money. In the mean time I recieved...
Wen hair care
OMG! dont order! original shipment was 29.95. follow up shipment sent sooner than stated, two bottles of shampoo, small pot of conditioner and style cream and keep getting charged on my visa 39.99, 29.99, 29.99! I shut off service as soon as I saw the second charge of 39.95 thinking that was it! No! I see another charge of 29.99 a month later, so I call their 1 800 number and am told it is all for the same shipment and that there is still a pending charge of 29.99! Is there anything I can do to stop this charge?
Fortunately I do not have to order this product as I live right down the road from Chaz Dean's sprawling Hollywood estate and can pick up my product on foot. Reading how difficult it is for some ladies to get their money back due to dissatisfaction only makes me...
Wen Products/ Any Hair Products
I have learned from watching YouTube and from experience. i have learned that not what someone else uses for their hair, body, ect. will not work for you. There are some consumers that Wen don't work for but it works for others. I have heard TYbers complain about the Shea Moisture line but it works for me. It's all about finding out about what works for you. I use Shea butter and there are some who say it does not work for them. So if you are thinking about using something try to get the smallest size they have and test it out. don't go out and buy a large size and then you find out that it do not agree with you.
This is a VERY deceiving and predatory corporation. A customer should be able to buy a product without having to enroll in a monthly supply.. if we want a monthly supply, we should have the option to click another button that allows it. I hated this product. Left...
Wen hair products
I ordered Wen after I had surgery and the first time I used it my head itch really bad so I cancel my subscription to Wen but after my Doctors regulated my thyroid medicine and I tried Wen again my hair looks great the texture of my hair looks great I had it colored to boost the short hair style with Wen color never looks dull.I am African American and was shock just how well Wen works on my hair. Sweet Almond shampoo and balm are winners.It is rather pricey but it is worth every dime. Will reorder.
Wen Haircare Shampoo
This product didn't work at all. Hated it and definately not even worth the money. It made my hair feel dirty and greasy. It has the texture of a conditioner and it's very hard to clean your hair with. Actually, I sometimes use what I have left as conditioner after I run out of my other shampoo. Not made to clean your hair. It's a total gimmick. Don't waste your money on this product. I bet you can find it really cheap on ebay from someone who got more than they want to use like me.
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