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Wen in Oak Ridge, Tennessee - Credit card fraud

i ordered this product in november 2011, my credit card was charged a total of 5 timesfor one product, i finally got them to credit my account for 3 of th charges, still have a 29.95 charge on my card, i returned the product in late nov. still waiting for refund. i have called this company a least a dozen times no results , about two weeks ago i received an e-mail telling me that i had been issued a refund for a shippment of vitiamns which i never ordered, no refund. if you order from this company don't use a credit card. Norma collins
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1 comment
Anonymous
#419504

I had to cancel my credit card in order for these WEn ppl to stop billing it. They Billed me 3X's and this was AFTER the cancellation.

Then to make matters worse, I just recv. a new bill in the mail saying i owe $7.99 for disputing this with my bank. WTF!! If it was any more than 7.99 I would be calling an attorney..this is ridiculous!

FRAUD the product doesnt even work that great! try the more cheaper product from Sally's called HAIR ONE for better and less expensive results.

Review
#291459 Review #291459 is a subjective opinion of poster.
Loss
$34

Wen Hair Care

I made an online purchase of this product as a Christmas present for my daughter-in-law - a ONE TIME purchase; I did not sign up for a monthly order. I have now received another box of Wen products and the cost has been deducted from my bank account. I will never order anything from them again. My daughter-in-law who likes the product does not want to order anyhing because she doesn't want to automatically receive them and be charged for them. Lost a customer here Chaz Dean as I'm sure she would have continued to purchase your products.
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3 comments
Anonymous
#416020

The same happened to me. Purchased product at Christmas.

No where do I remember signing up for additional shipments. When company was contacted they said somewhere when I bought the product I was given the chance to refuse additional shipment.

Since they didn't here from me they continued shipments. Such BS.

onthego
#415411

:eek :x

Anonymous
#415404

I bought this product for my girlfriend for christmas and at first it was ok. Then her scalp started burning and clumps of hair started falling out.

She has since seen doctors and is presently wearing a wig. DO NOT BUY THIS PRODUCT!!!!!!

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Review
#291455 Review #291455 is a subjective opinion of poster.

WEN HORRIBLE Customer Service

Placed my order on 01/08/12 was told product would ship on 01/09/12. Today is 01/23/12 and still no delivery. Wen customer service is not willing to help determine why the product has not been delivered. Customer service reps are not willing to take the initiative to help the customer, neither are the customer service supervisors. Four phone calls, same result - consistently no information provided regarding delivery date. Excuses, excuses 7 to 10 business days for delivery. 7 to 10 business days are long gone....DOES WEN EVEN HAVE PRODUCT TO DELIVER? ARE THEY COMPLETELY OUT OF STOCK?
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1 comment
Anonymous
#416010

I had the same issue I placed my order 1/17/12 & when I didnt receive another email that it had shipped by 1/23/12 I called to inquire on the status & was told that there was a delay on my shipping but that it shipped on 1/20/12. Then today I received an email saying that my order had been shipped so I called and asked what was going on as I was already told my order had shipped on 1/20 & I was informed that the product was on back order for a week & when I asked why I wasn't told that when I called in instead of being told it had shipped and all he said was I was misinformed & I would be receiving it in 7-10 days.

Review
#291364 Review #291364 is a subjective opinion of poster.
Wen is a rip off. I used it once and it worked great, but the second time not so good. I figured I would try it one more time and my hair felt dirty and stiff. I did send it back, but it can take up to 4 weeks for them to return your money. In the mean time I recieved...
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36 comments
Anonymous
#1632644

I love these vitamins by endless youth my hair grew so fast! Where can I buy them!

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Review
#291220 Review #291220 is a subjective opinion of poster.

Wen hair care

OMG! dont order! original shipment was 29.95. follow up shipment sent sooner than stated, two bottles of shampoo, small pot of conditioner and style cream and keep getting charged on my visa 39.99, 29.99, 29.99! I shut off service as soon as I saw the second charge of 39.95 thinking that was it! No! I see another charge of 29.99 a month later, so I call their 1 800 number and am told it is all for the same shipment and that there is still a pending charge of 29.99! Is there anything I can do to stop this charge?
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Review
#291177 Review #291177 is a subjective opinion of poster.
Loss
$120
Fortunately I do not have to order this product as I live right down the road from Chaz Dean's sprawling Hollywood estate and can pick up my product on foot. Reading how difficult it is for some ladies to get their money back due to dissatisfaction only makes me...
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Review
#291034 Review #291034 is a subjective opinion of poster.

Wen Products/ Any Hair Products

I have learned from watching YouTube and from experience. i have learned that not what someone else uses for their hair, body, ect. will not work for you. There are some consumers that Wen don't work for but it works for others. I have heard TYbers complain about the Shea Moisture line but it works for me. It's all about finding out about what works for you. I use Shea butter and there are some who say it does not work for them. So if you are thinking about using something try to get the smallest size they have and test it out. don't go out and buy a large size and then you find out that it do not agree with you.
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2 comments
Anonymous
#414449

I have to say to all the haters...I love the wen system! The only disappointment was the auto ship.

Other than that, the product is fabulous. So, quite frankly, not everyone that shops late nite is a sucker.

Anonymous
#413794

Only suckers buy products sold on late night infomercials and QVC. You get what you pay for.

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Review
#290931 Review #290931 is a subjective opinion of poster.
This is a VERY deceiving and predatory corporation. A customer should be able to buy a product without having to enroll in a monthly supply.. if we want a monthly supply, we should have the option to click another button that allows it. I hated this product. Left...
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3 comments
Anonymous
#415492

I do agree that their tactics are unethical and underhanded and all about making money. HOWEVER, a lot of this stuff is disclosed on their website.

The FAQ page clearly says refunds can take at least 4 weeks. Their website and TV ad BOTH disclose the automatic monthly delivery plan.

They may not make things entirely clear and I bet they do bank on a lot of naive customers BUT ultimately as a consumer you have a responsibility to completely understand the contract you are entering into and if you don't then ASK! Don't buy if you're not sure or don't read the fine print!

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Review
#290812 Review #290812 is a subjective opinion of poster.
Loss
$46

Wen hair products

I ordered Wen after I had surgery and the first time I used it my head itch really bad so I cancel my subscription to Wen but after my Doctors regulated my thyroid medicine and I tried Wen again my hair looks great the texture of my hair looks great I had it colored to boost the short hair style with Wen color never looks dull.I am African American and was shock just how well Wen works on my hair. Sweet Almond shampoo and balm are winners.It is rather pricey but it is worth every dime. Will reorder.
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1 comment
Anonymous
#414218

I tried WEN for the first time in May 2011. I got the starter pack then I got the first 3 mo.

supply shipment and cancelled it. HOWEVER, my only reason for cancelling is b/c I was so much product that 2 months in I hadn't even finished my 1 mo. bottle yet. I have pretty much quit using ALL other products.

I use the sweet almond mint in the shower then when I'm about to get out I take a small amount and rub it through my hair as a leave-in. I do not have to use anything else on my hair except for the occasional hairspray. When I use my straightener I no longer have the terrible fly-a-ways that I had before (No more "Alphalfa's, thank God)!!! In addition to this my hair is naturally curly & in my 35 yrs.

I haven't found ANYTHING that will tame my frizz when I wear my hair curly. Now all I do is wet my hair & apply the Sweet Almond Mind leave-in treatment and that keeps my hair from being frizzy. I hope I'm NEVER forced to use a different hair product on my hair again. I gotta go re-up on my supply before my hair goes into shock if I have to use something else...

I LOVE LOVE LOVE THIS STUFF!!!!!!!!

And I'm so sorry for anyone that didn't have great results from this but maybe different mixtures or write the company with your problem and they may have a solution to help you get the correct product for your situtaion instead of just the main promotional product. Good Luck to all :)

Review
#290573 Review #290573 is a subjective opinion of poster.

Wen Haircare Shampoo

This product didn't work at all. Hated it and definately not even worth the money. It made my hair feel dirty and greasy. It has the texture of a conditioner and it's very hard to clean your hair with. Actually, I sometimes use what I have left as conditioner after I run out of my other shampoo. Not made to clean your hair. It's a total gimmick. Don't waste your money on this product. I bet you can find it really cheap on ebay from someone who got more than they want to use like me.
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Review
#290224 Review #290224 is a subjective opinion of poster.