Wen
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Wen Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wen has 2.2 star rating based on 368 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Smell, How it makes my hair feel and look, Product.
Cons: Hair loss, Lost my hair, Deceptive marketing practice.Recent recommendations regarding this business are as follows: "Don’t expect it to run much.", "Not my business", "I just want to cancel my product no more", "Not worth it", "When You are able to get thru let them know they are advertizing falsely".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wen has 2.2 star rating based on 368 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Smell, How it makes my hair feel and look, Product.
Cons: Hair loss, Lost my hair, Deceptive marketing practice.Recent recommendations regarding this business are as follows: "Don’t expect it to run much.", "Not my business", "I just want to cancel my product no more", "Not worth it", "When You are able to get thru let them know they are advertizing falsely".
Most users ask Wen for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Location and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Wen Reviews
"MY AUTO DELIVERY ORDER"
I HAVE BEEN ON AUTO DELIVERY WITH WEN FOR SEVERAL YEARS AND SINCE THE END OF LAST YEAR I HAVE NOT BEEN GETTING IT. I HAVE CALLED AND HAVE HAD TO PLACE A ORDER...
"Not as advertised"
This small quiet generator is advertised to deliver 1000 Watts power and 1250 watts peak surge power but does not even deliver 700 watts. Wont run anything but...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
MY AUTO DELIVERY ORDER
- Love the hair product
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oswego, Illinois
Not as advertised
User's recommendation: Don’t expect it to run much.
Product info never used wen before
- Love wen
Preferred solution: To please speak with a human I absolutely luv wen my biggest wish is to speak to chaz Dean but I take anyone thank u
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Portage, Indiana
Great Product, Customer Service…not so much
User's recommendation: Not my business
Kaneohe, Hawaii
Grounding my wen 4000 wt. generator .
Resolved: I want to cancel my Wen products
Company fixed the issue and I have been provided with product or service ordered.
- Softness of my hair
Preferred solution: Cancel my product I don’t wanna receive any more please cancel
User's recommendation: I just want to cancel my product no more
Olympia, Washington
Bad acne
User's recommendation: Not worth it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Racine, Wisconsin
Little to no scent in product.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No scent to product
Preferred solution: Full refund
Minneapolis, Minnesota
I need to chage my credit card # and haven't been able to get through
Minneapolis, Minnesota
I need to chage my credit card # and haven't been able to get through
Order not here yet. Refund not matching account t. Overcharged. Customer service girl said I was emotionally abusing her.
First of all the box that I ordered for overnight delivery did not come overnight delivery it is saying that it will be here next month this is the second box did not come overnight it I am now waiting 3 to 4 weeks for the second box this is ridiculous I can never get the right order or my things on time the girl I spoke to a customer service did not know what she was talking about did not know its FedEx smart post was I could not explain to me why it was taking so long for the mail to come in she did not place a new order nor does she let me know where my refund was for the box that got previously returned she said that she refunded me $111 from account only shows $25 as I was speaking to her she over talk me and said That I was emotionally abusing her I tried to explain to her that this is business and she said that she had to go she hung up the phone on me I also did not receive the refund of $111 and was placed on hold with the second customer service for about 20 minutes I got so upset and hung up the phone I am sitting here pissed with horrible customer service two boxes that have not been received in the past three weeks and a refund that theyre claiming that they gave me and Im reflecting my bank statement it does not match when I explained that I could email them a copy she over talk me and said I was emotionally abusing her I got no help and I am very pissed Ive been a customerSince 2017
- Good products
- Order not arriving
Preferred solution: Deliver product or service ordered
User's recommendation: Hopefully we get knowledged reps
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Site details
Preferred solution: I need to talk to a Rep asap to fix or replace warranted genset
User's recommendation: When You are able to get thru let them know they are advertizing falsely
Indianapolis, Indiana
Hair fell out
User's recommendation: Don't use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
QVC Purchase - Unsatisfied
Canceling order
Preferred solution: Cancel my orders!
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